Business Process Analyst (Workforce Benefits)

The Business Process Analyst will analyze Claims operational workflows to identify opportunities for improved efficiency, risk management, and customer experience. They will document process bottlenecks and failure modes for targeted improvement, conduct side-by-side analyses with claims payers to understand user needs, and partner with claims product owners and division product managers to define tactics for long-term improvement. Responsibilities also include analyzing traditional business processes and technology capabilities to find innovative solutions, developing and implementing scalable business processes, advocating for business needs, staying current on digital technologies, collaborating on new systems and processes, developing and implementing testing plans, monitoring digital transformation initiatives, communicating with stakeholders, and participating in planning with Architects.