Billing Support Specialist (CX) at Notion

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Excellent written and verbal communication skills with the ability to distill complex technical topics to non-technical audiences
5+ years of experience in technical support or customer service, preferably within SaaS or fintech
Strong organizational skills with the ability to manage multiple priorities in a dynamic environment
Proficient in diagnosing and solving complex issues with attention to detail and a proactive mindset
Ability to work independently and collaboratively while adapting to evolving priorities

Responsibilities

Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack
Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions
Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience
Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems
Maintain and report on KPIs and provide ad hoc reporting as necessary
Develop and update knowledge base documentation to streamline future support requests
Share insights and best practices with the team to improve overall efficiency and ensure ongoing training on payment-related issues

Skills

Key technologies and capabilities for this role

Billing SupportPayments ProcessingTroubleshootingRoot Cause AnalysisCustomer SupportSlackZoomEmailKPI ReportingFinance Collaboration

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

This is a hybrid role requiring in-person collaboration, with CX team members working from Notion's offices 3 days a week, including Mondays and Thursdays as designated Anchor Days.

What are the key skills required for the Billing Support Specialist role?

Key skills include excellent written and verbal communication to explain complex topics, 5+ years in technical support or customer service (preferably SaaS or fintech), strong organizational skills for managing priorities, proficiency in diagnosing complex issues, and the ability to work independently and collaboratively.

What is Notion's company culture like for the CX team?

Notion emphasizes in-person collaboration as essential to its culture, requiring CX team members to work from offices 3 days a week with designated Anchor Days on Mondays and Thursdays.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for this Billing Support Specialist role?

Strong candidates will have 5+ years in technical support or customer service (ideally SaaS or fintech), excellent communication skills for complex topics, strong organizational abilities, and experience with tools like Salesforce, Zendesk, or Stripe; familiarity with fast-paced startups and PLG billing is a plus.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees