Billing Support Specialist (CX) at Notion

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Excellent written and verbal communication skills with the ability to distill complex technical topics to non-technical audiences
5+ years of experience in technical support or customer service, preferably within SaaS or fintech
Strong organizational skills with the ability to manage multiple priorities in a dynamic environment
Proficient in diagnosing and solving complex issues with attention to detail and a proactive mindset
Ability to work independently and collaboratively while adapting to evolving priorities

Responsibilities

Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack
Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions
Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience
Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems
Maintain and report on KPIs and provide ad hoc reporting as necessary
Develop and update knowledge base documentation to streamline future support requests
Share insights and best practices with the team to improve overall efficiency and ensure ongoing training on payment-related issues

Skills

Billing Support

Payments Processing

Troubleshooting

Root Cause Analysis

Customer Support

Slack

Zoom

KPI Reporting

Finance Collaboration

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees