Billing Specialist

The Billing Specialist will manage the end-to-end billing process, ensuring accurate invoicing, payment collections, and account reconciliation. This includes auditing automated invoicing and credit memo runs, managing subscription-based billing using Stripe, and ensuring compliance with company policies and regulatory requirements. Responsibilities also encompass updating customer accounts, handling sales tax exemptions, leading process automation efforts, monitoring and reconciling Stripe transactions, setting up payment plans, addressing Stripe-related customer issues like chargebacks and refunds, and collaborating with engineering or product teams to improve integrations. The role involves reconciling payment records, resolving billing discrepancies, owning accounts receivable responsibilities, analyzing AR balance fluctuations, responding to customer billing inquiries, providing excellent customer service, preparing billing and payment reports, and recommending process improvements to optimize billing efficiency.