[Remote] Billing Coordinator at Tia

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High school diploma or equivalent
Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down)
2-4 years of experience in a healthcare billing/claims or related field
In-depth knowledge of healthcare billing software and medical insurance policies
Understanding of healthcare billing and insurance practices, medical terminology, and member engagement in a healthcare context
Excellent written and verbal communication skills
Excellent teamwork and management skills
Empathic but resolute in decision-making
Attentive to detail
Knowledge in using contact center software and member relationship management (CRM)
Comfortable with a fast-paced environment, frequent change, and energized by metrics

Responsibilities

Collaborate closely with medical professionals, insurance payers, specialists, and other healthcare stakeholders to ensure seamless care coordination for members
Manage day-to-day member communications, including questions, feedback, and resolving concerns via chat and phone support
Act as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up
Respond to customer questions via telephone and written correspondence regarding insurance claims
Navigate complex billing workflows to understand patient’s next steps and clearly communicate them to patients and internal team members
Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments, and following up on lapses
Examine patient bills for accuracy and request missing information for proper claims processing
Coordinate with other resources and providers to ensure smooth continuum of care and become a subject matter expert in billing care coordination workflows
Connect members with urgent or clinical needs to appropriate resources immediately if unable to resolve
Exercise judgment and discretion in establishing and maintaining strong partnering relationships with members
Suggest changes to leadership to improve workflows for self and others
Manage coordination of care within Tia’s ecosystem, working cross-functionally across teams to meet member needs
Clearly document all communications and contacts with providers and personnel in standardized documentation and messaging
Cross-train on additional parts of the care coordination department, focusing on first contact resolution and seamless patient experience
Learn complex workflows for Tia services regarding billing, claims, and insurance practices
Perform tech troubleshooting

Skills

Key technologies and capabilities for this role

healthcare billingmedical insurancebilling softwareclaims processingpatient communicationdata analysiscustomer servicephone supportchat supportcare coordinationinsurance payersbilling workflowsaccounts receivable

Tia

Personalized telehealth services for women

About Tia

Tia provides personalized medical care services specifically designed for women, operating in the telehealth sector. The company offers both virtual and in-person appointments, allowing flexibility for its members. For a monthly fee of $15, members can access unlimited messaging with their Care Team, schedule flexible appointments, and participate in community workshops. Tia's primary revenue comes from these membership fees, along with additional income from individual services. What sets Tia apart from traditional healthcare providers is its focus on women's health and a patient-centric approach, creating a comfortable and supportive environment for patients. The goal of Tia is to deliver high-quality healthcare tailored to the individual needs of women, as evidenced by positive testimonials from satisfied patients.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$125.8MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

401(k) Retirement Plan

Emotional Well-being Support

Professional Development Support

Free Tia Membership

Risks

Increased competition from other women's health startups like Kindbody.

Potential negative publicity from the medical gaslighting campaign.

Challenges in scaling operations while maintaining service quality with Cedars-Sinai.

Differentiation

Tia focuses on women's health, a niche often overlooked by traditional healthcare.

The company offers a hybrid model of virtual and in-person care for flexibility.

Tia's membership model provides personalized care and community engagement for women.

Upsides

Partnership with Cedars-Sinai expands Tia's reach to over 100,000 women in Los Angeles.

Inclusion in Interbrand's '2022 Breakthrough Brands' highlights Tia's market disruption potential.

Growing demand for telehealth services boosts Tia's hybrid care model.

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