[Remote] Billing Coordinator at Tia

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

High school diploma or equivalent required
Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down)
2-4 years of experience in a healthcare billing/claims or related field
Understanding of healthcare billing and insurance practices, medical terminology, and member engagement in a healthcare context
Knowledge in using contact center software, member relationship management (CRM)
Excellent communication, teamwork, and management skills
Empathic and resolute decision-making
Attentive to detail
Comfortable with a fast-paced environment and frequent change
Energized by metrics

Responsibilities

Collaborate with medical professionals, insurance payers, specialists, and other healthcare stakeholders to ensure seamless care coordination for members
Manage member questions & feedback, and resolve member concerns (chat & phone support)
Act as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up
Respond to customer questions via telephone and written correspondence regarding insurance claims
Navigate through complex billing workflows to understand patient’s next steps and clearly communicate to patient and internal team members next steps for the patients
Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments, and following up with patients when payment lapses occur
Examine patient bills for accuracy and request any missing information for proper claims processing
Coordinate with other resources and providers to ensure a smooth continuum of care for patients
Ensure if members' needs cannot be answered, connect them immediately to someone who can (urgent needs, clinical needs, etc.)
Exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with members
Suggest changes to leadership in an effective way to improve workflows for self and others
Manage coordination of care within Tia’s ecosystem, working cross-functionally across different teams to ensure members' needs are met
Clearly document all communications and contacts with providers and personnel in standardized documentation and messaging
Cross-train on additional parts of the care coordination department with a focus on first contact resolution and creating a seamless experience for patients
Learn complex workflows for Tia services - regarding billing, claims, and insurance practices
Tech troubleshooting

Skills

Tia

Personalized telehealth services for women

About Tia

Tia provides personalized medical care services specifically designed for women, operating in the telehealth sector. The company offers both virtual and in-person appointments, allowing flexibility for its members. For a monthly fee of $15, members can access unlimited messaging with their Care Team, schedule flexible appointments, and participate in community workshops. Tia's primary revenue comes from these membership fees, along with additional income from individual services. What sets Tia apart from traditional healthcare providers is its focus on women's health and a patient-centric approach, creating a comfortable and supportive environment for patients. The goal of Tia is to deliver high-quality healthcare tailored to the individual needs of women, as evidenced by positive testimonials from satisfied patients.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$125.8MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

401(k) Retirement Plan

Emotional Well-being Support

Professional Development Support

Free Tia Membership

Risks

Increased competition from other women's health startups like Kindbody.

Potential negative publicity from the medical gaslighting campaign.

Challenges in scaling operations while maintaining service quality with Cedars-Sinai.

Differentiation

Tia focuses on women's health, a niche often overlooked by traditional healthcare.

The company offers a hybrid model of virtual and in-person care for flexibility.

Tia's membership model provides personalized care and community engagement for women.

Upsides

Partnership with Cedars-Sinai expands Tia's reach to over 100,000 women in Los Angeles.

Inclusion in Interbrand's '2022 Breakthrough Brands' highlights Tia's market disruption potential.

Growing demand for telehealth services boosts Tia's hybrid care model.

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