Tier 2 Client Support Representative - Health (Remote)

New Orleans, Louisiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Data and Technology, Financial Services, Agrifinance, InsuranceIndustries

Requirements

Candidates must have a Bachelor's degree in business, healthcare management, or a related field, with at least 3 years of experience in researching and troubleshooting client support cases. Experience in the healthcare revenue cycle industry and knowledge of ANSI X12 message structure (270/271) are required. The role demands analytical skills, attention to detail, patience, flexibility for unforeseen situations and 24/7 availability, and the ability to build trust and credibility with clients.

Responsibilities

The Tier 2 Client Support Representative will manage complex escalated issues related to the Patient Access Curator suite of products, working with payers, trading partners, internal teams, and clients to resolve problems. Responsibilities include troubleshooting the Patient Access Curator platform and complex payer issues, managing small to medium-sized projects, handling a large caseload of issues escalated from other departments, communicating with clients via various channels to resolve issues, determining issue severity and scope, and managing client and user payer configurations.

Skills

Client Support

Technical Support

Healthcare Revenue Cycle

ANSI X12

Payer Configurations

Salesforce

Project Management

Troubleshooting

Client Relationship Management

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees