Customer Service Representative, Member Care

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Insurance, HealthcareIndustries

Requirements

Candidates must reside in Texas, possess a high school diploma or equivalent (bachelor's degree preferred), and be adaptable and resilient in a fast-paced startup environment. Strong people-first communication skills, including empathy and clear, confident written and spoken communication, are essential. Detail-oriented problem-solving abilities are required, with preferred experience in healthcare or insurance and bilingual Spanish skills being a plus.

Responsibilities

Handle inbound calls and chats from members regarding Sidecar Health's products and services, providing excellent and timely customer service. Build rapport with members to understand their needs and ensure a positive experience, while also addressing issues and complaints appropriately and maintaining policies and standard operating procedures.

Skills

Customer Service

Communication

Problem-Solving

Adaptability

Resilience

Empathy

Sidecar Health

Affordable health insurance with price transparency

About Sidecar Health

Sidecar Health provides health insurance plans that focus on affordability and transparency, including options compliant with the Affordable Care Act (ACA). The company allows members to see average cash prices for medical services upfront, helping them make informed decisions and avoid unexpected costs. Revenue is generated through member premiums, which cover medical expenses, while also benefiting from the difference between negotiated cash prices and premiums. Sidecar Health's goal is to empower members to take control of their healthcare expenses with straightforward and cost-effective insurance options.

El Segundo, CaliforniaHeadquarters

2018Year Founded

$319.1MTotal Funding

SERIES_DCompany Stage

Financial Services, HealthcareIndustries

201-500Employees