Associate, Customer & Product Support

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Intelligence, AI, SaaSIndustries

Requirements

Candidates should have 3 or more years of experience in a client or product support role, a customer-first mindset, and a strong ability to solve complex problems. Excellent communication skills, the capacity to explain technical issues simply, curiosity, a proactive approach, a continuous improvement mindset, and the ability to learn quickly are essential. Strong attention to detail, effective time management, and the ability to prioritize under pressure are also required, along with an interest in AI, technology, and software applications.

Responsibilities

The Associate, Customer & Product Support will deliver a world-class customer experience and act as the first line of support for clients. This role involves understanding the AlphaSense platform and its users to maximize value, contributing to customer service excellence, and maximizing prospect and customer health. The position also partners with product management and engineering teams to inform future product developments.

Skills

Customer Support

Product Support

Technical Support

Market Intelligence

Problem-Solving

Communication

AlphaSense

AI-driven financial research platform

About AlphaSense

AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.

New York City, New YorkHeadquarters

2011Year Founded

$1,248.2MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Company Equity

Performance Bonus

Remote Work Options

Risks

Rapid AI adoption may homogenize creative outputs, reducing unique value of insights.

Tegus acquisition poses integration challenges, potentially disrupting service delivery.

Reliance on AI exposes AlphaSense to risks of biases and inaccuracies affecting client trust.

Differentiation

AlphaSense leverages AI to provide real-time insights, enhancing decision-making speed and accuracy.

The platform's Generative Search tool offers advanced search capabilities mimicking human analysts.

AlphaSense's acquisition of Tegus expands its content library, offering unmatched insights.

Upsides

Generative AI integration enhances AlphaSense's speed and reliability of financial insights.

The Tegus acquisition significantly expands AlphaSense's content library for comprehensive insights.

AI-driven tools are essential for financial institutions, aligning with AlphaSense's offerings.

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