Customer Service Representative
Jerry$37,440 - $43,680/year
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries
Requirements
- Digital Intelligence: Comfortable adopting new tools to enhance service
- Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions
- Ownership: Takes full responsibility for outcomes and anticipates customer needs
- Adaptability: Thrives amid change while maintaining calm and consistency
Responsibilities
- Own each customer interaction from start to finish, ensuring clarity, care, and confidence
- Resolve issues with empathy, turning challenges into positive experiences
- Navigate tools efficiently while keeping the human touch
- Share insights and recurring patterns to help improve the experience
- Become a product expert to guide customers authentically
- Meet performance metrics:
- a. CSAT ≥ 4.8/5
- b. First-Contact Resolution ≥ 80%
- c. QA Score ≥ 95%
- d. Meets SLAs (chat ≤ 60s, email ≤ 4h, phone ASA ≤ 60s)
- e. Contributes at least one actionable improvement per month
Quince
Direct-to-consumer e-commerce for fashion and home essentials
About Quince
Quince offers high-quality fashion and lifestyle products through its online retail platform. The company sources its products directly from manufacturers worldwide, which allows it to provide premium items at lower prices compared to traditional retail stores. Quince's product range includes clothing like dresses and blouses, as well as home essentials such as bed sheets. This direct-to-consumer model appeals to a diverse customer base, from those seeking stylish clothing to those in need of quality home goods. Quince differentiates itself from competitors by eliminating middlemen, ensuring affordability without compromising on quality. The company's goal is to make luxury accessible to everyone while fostering a community of satisfied customers who share their experiences on social media.
San Francisco, CaliforniaHeadquarters
2018Year Founded
$74.9MTotal Funding
SERIES_BCompany Stage
Consumer Software, Consumer GoodsIndustries
201-500Employees
Benefits
Performance Bonus
Flexible Work Hours
Remote Work Options
Risks
Increased competition from brands like Italic and Everlane may dilute Quince's market share.
Challenges in maintaining product quality as Quince scales could impact customer satisfaction.
Geopolitical tensions may disrupt Quince's global sourcing and manufacturing partnerships.
Differentiation
Quince's M2C model cuts out middlemen, offering luxury at lower prices.
The company partners with over 50 top manufacturers globally for diverse product offerings.
Quince's focus on sustainability and ethical sourcing appeals to eco-conscious consumers.
Upsides
Quince's strong social media presence boosts brand visibility and customer engagement.
The global e-commerce market expansion offers Quince opportunities to reach new customers.
Rising demand for sustainable fashion aligns with Quince's responsible sourcing practices.
Related Jobs
RemoteRemoteCustomer Experience Partner
SoligentSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteCustomer Support Agent
SupernalSalary not specified
RemoteCustomer Care Advocate
iRhythm TechnologiesSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteService Delivery Manager
PythianSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteCustomer Success Manager
TelliusSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteWebsite Experience Manager
BloomerangSalary not specified
RemoteClient Engagement Specialist
PhiloSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)