Assistant Store Manager at Mejuri

Costa Mesa, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, JewelryIndustries

Requirements

Charismatic leader with exceptional service and sales acumen
Dynamic individual with an entrepreneurial mindset
Exceptional customer service skills
Passion for leading and coaching teams
Obsessed with every detail of the customer journey
Excel in data-driven decision making

Responsibilities

Support the development of store business strategies, as defined by the Store and District Manager
Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
Review weekly and monthly sales and product performance data taking action to improve sales performance
Establish and implement changes to improve product performance where possible
Improve sales performance of the team through feedback, coaching and training
Review space productivity data and take action to maximize productivity and sales performance
Gather insights from customers, communicating them to HQ
Support in store marketing and promotional initiatives at a high standard and communicate cross functionally
Support local and community events and lead the event submission process at the store, aiming for 2 events at a minimum per fiscal quarter. Follow the Events Playbook submission process and own the post-mortem reporting
Improve the quality of the in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling, fostering relationships through the Mejuri Brand story
Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge
Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers
Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed
Promptly respond to and escalate any customer complaints
Support all aspects of the store including operations, driving customer service excellence, increasing profitability and fostering an environment of motivation and engagement
Drive growth and achieve KPIs, provide best in class customer service, support talent acquisition & development activities, visual merchandising, and operations, while demonstrating Mejuri core values
Develop a retail environment focused around clients and set the foundation for sales culture

Skills

Key technologies and capabilities for this role

Customer ServiceSalesRetail OperationsVisual MerchandisingTeam LeadershipTalent AcquisitionKPI Management

Questions & Answers

Common questions about this position

What are the key responsibilities of the Assistant Store Manager?

The role involves supporting store operations, driving customer service excellence, increasing profitability, fostering team motivation, achieving KPIs, clienteling, sales performance analysis, coaching the team, visual merchandising, and talent development.

What skills and qualities are required for this position?

Candidates need to be charismatic leaders with exceptional service and sales acumen, an entrepreneurial mindset, exceptional customer service skills, passion for leading and coaching teams, obsession with customer journey details, and data-driven decision making.

Is this a remote position or does it require working in a store?

This is an in-store retail leadership role requiring presence in one of the physical stores as part of the global retail footprint.

What is the company culture like at Mejuri?

Mejuri emphasizes a client-focused retail environment, core values demonstrated in daily work, team motivation and engagement, sales culture foundation, responsible sourcing, sustainable practices, and philanthropic initiatives.

What makes a strong candidate for the Assistant Store Manager role?

Strong candidates are dynamic leaders with sales acumen, team coaching passion, data-driven mindset, and entrepreneurial spirit who excel in customer service and driving KPIs.

Mejuri

Handcrafted fine jewelry for everyday wear

About Mejuri

Mejuri offers handcrafted fine jewelry designed for everyday wear, including gold and silver pieces. The company eliminates traditional retail markups, making high-quality jewelry more affordable for a wider audience. Mejuri primarily targets fashion-oriented women who appreciate unique and trendy designs, and it operates as a direct-to-consumer brand through its website, mejuri.com. This model allows Mejuri to control the customer experience and reduce costs by avoiding middlemen. New jewelry editions are released weekly, keeping the collection fresh and appealing. Mejuri aims to provide stylish, high-quality jewelry at accessible prices, enhancing customer satisfaction with free shipping and returns.

Toronto, CanadaHeadquarters

2013Year Founded

$28.2MTotal Funding

SERIES_BCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Employee Stock Purchase Plan

Relocation Assistance

Employee Referral Bonus

Student Loan Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Mental Health Support

Gym Membership

Commuter Benefits

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Legal Services

Employee Discounts

Company Social Events

Risks

Patent lawsuit from Andra over virtual showroom tech could lead to costly legal battles.

Partnership with Holt Renfrew may dilute Mejuri's direct-to-consumer brand identity.

Dependence on weekly new editions may lead to inventory management challenges.

Differentiation

Mejuri offers handcrafted fine jewelry at accessible prices, disrupting traditional retail markups.

The company uses traceable and regenerated gold, appealing to environmentally conscious consumers.

Mejuri's direct-to-consumer model enhances customer experience and reduces costs.

Upsides

Partnership with Holt Renfrew expands retail presence and brand visibility in Canada.

Launch of sustainable, lab-grown diamonds positions Mejuri as an eco-friendly market leader.

Collaborations with figures like Renée Rapp enhance brand appeal to younger demographics.

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