[Remote] Lead Software Engineer- IVR & Omnichannel APIs at Humana

San Antonio, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

At least 8 years of experience in coding and development on cloud-based platforms
Demonstrated experience with IVR systems or similar contact center technologies
Proven hands-on development expertise with large-scale cloud solutions
Strong background in designing and implementing API/Web Services
Excellent analytical, communication, organizational, and problem-solving abilities
In-depth knowledge of artificial intelligence (AI) implementation, testing, and monitoring processes

Responsibilities

Collaborate with team members to track and plan agile work supporting core cloud infrastructure
Partner with internal architecture and other enterprise teams to ensure a resilient, state-of-the-art cloud environment for a high-profile enterprise application
Develop and deliver proofs-of-concept (POCs) and sample implementations for widespread adoption within agile teams
Work with senior leadership to influence project timelines, deliverables, and strategic direction
Provide Tier 3 support during critical, high-impact incidents to ensure rapid resolution and minimal disruption

Skills

Key technologies and capabilities for this role

IVROmnichannel APIsCloud InfrastructureAgileSDLCProofs-of-ConceptTier 3 Support

Questions & Answers

Common questions about this position

What experience level is required for this Lead Software Engineer role?

At least 8 years of experience in coding and development on cloud-based platforms is required.

Is this position remote or hybrid?

The role supports Home or Hybrid Home/Office arrangements, with self-provided internet meeting minimum speed requirements of 25 Mbps download and 10 Mbps upload.

What are the key skills needed for this position?

Required skills include demonstrated experience with IVR systems or contact center technologies, hands-on development with large-scale cloud solutions, designing and implementing API/Web Services, in-depth knowledge of AI implementation, testing, and monitoring, plus strong analytical, communication, organizational, and problem-solving abilities.

What is the company culture like at Humana for this team?

Humana fosters a collaborative and innovative work environment that supports personal and professional growth, emphasizing teamwork across the SDLC and a caring community focused on health.

What makes a strong candidate for this Lead Software Engineer position?

A strong candidate is self-driven and collaborative, with 8+ years in cloud development, IVR/contact center experience, API design expertise, AI knowledge, and preferred qualifications like GCP Contact Center, SQL/MongoDB, and Fortune 100 support experience.

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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