AI Technical Support Specialist at OpenAI

San Francisco, California, United States

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$180,000 – $235,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, TechnologyIndustries

Requirements

5+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments
Among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry
Have mastered SaaS troubleshooting and quickly grasp new technologies and complex concepts
Naturally questions established norms, skillfully identifies root causes, and proactively drives innovation and process improvements
Thrive in ambiguity, rapidly adapt to change, continuously learn, and proactively seek opportunities for growth
Proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues
A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed
High horsepower, adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize

Responsibilities

Working directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms
Being among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer
Being among the last line of defense before our core Product and Engineering teams, and partnering with engineering and customer teams to resolve issues
Taking learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with product and Go-To-Market teams
Orchestrating agentic improvements to our operations that will level-up our entire team
Fostering a supportive and productive work culture within the User Operations team
Providing support coverage in on call shifts and during holidays and weekends based on business needs

Skills

Key technologies and capabilities for this role

AITechnical SupportTroubleshootingCustomer ServiceSlackTechnical GuidanceOperationsProduct Adoption

Questions & Answers

Common questions about this position

What is the salary range for the AI Technical Support Specialist role?

The salary range is $180K - $235K.

What is the work location or remote policy for this position?

The role uses a hybrid work model of 3 days in the office per week and offers relocation assistance to new employees.

What experience or skills are required for this role?

Candidates need 5+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments, along with exceptional critical thinking and problem-solving skills.

What is the team and company culture like at OpenAI for this role?

The User Operations team focuses on exceptional customer experiences in a post-AGI support environment, valuing impact, collaboration, fast-paced problem-solving, and fostering a supportive work culture.

What makes a strong candidate for this AI Technical Support Specialist position?

Strong candidates have 5+ years in user operations, technical support, or support engineering in fast-paced tech environments, excel as critical thinkers and problem solvers, and thrive in collaborative, high-impact settings.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees