AI Success Manager

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

Snorkel AI is on a mission to democratize AI by building the definitive AI data development platform. We are seeking a passionate and driven AI Success Manager to join our team and redefine how customers achieve success with AI. This role is crucial for the post-sales lifecycle of our enterprise customers, focusing on building strong relationships, delivering successful outcomes, and driving customer value through our industry-leading products and services. You will act as a trusted advisor, influencing product roadmaps and playing a critical role in Snorkel's growth in the AI-first world.

Responsibilities

• Build and develop relationships with senior executives in business and IT to align with business outcomes and secure partnership in AI transformation initiatives.
• Identify critical customer needs and map appropriate resources cross-functionally, including Product, Software Engineering, Applied AI Engineering, and Executive Leadership.
• Lead the new customer onboarding program and ensure timely resolution of customer requests and escalations in collaboration with Snorkel AI technical teams.
• Act as a customer advocate by influencing product roadmap features and improvements, and actively supporting customers through the product development pipeline.
• Partner closely with Regional Sales Leaders, Account Executives, Applied AI Engineers, Solutions Engineers, and other internal stakeholders to identify new use cases and expansion opportunities.
• Identify and mitigate churn risk through a well-thought-out account renewal strategy developed in collaboration with the Account Team.
• Monitor customer health and adoption metrics to develop a comprehensive understanding of account health.
• Become a Subject Matter Expert (SME) on Snorkel's products, services, and market position, while expanding knowledge of AI industry trends.
• Assist with the development and implementation of standard methodologies, processes, and tools to continuously improve Snorkel AI’s Customer Success program.
• Opportunity to work on all aspects of complex National Security problems.

Minimum Qualifications

• 5+ years of experience in a technical customer-facing role (e.g., technical account management, management consulting, pre-sales engineering, customer success management).
• Proven ability to understand customer objectives, design solutions, and identify expansion opportunities aligned with value drivers.
• Experience managing strategic projects or professional services engagements with a strong focus on teaching and enablement.
• Consistent record of achieving [Not Specified].

About Snorkel AI

Snorkel AI is transforming the AI landscape. From our origins as a research project at the Stanford AI Lab to today's generative AI breakthroughs, data has remained the key to differentiation, high performance, and production-ready AI systems. We empower organizations worldwide, including scientists, engineers, financial experts, product creators, and journalists, to build custom AI with their data faster than ever before. Join us in redefining how AI is built!

Application Instructions

[Not Specified]