[Remote] Customer Success Manager at ServiceNow

Vienna, Virginia, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Cloud Computing, Enterprise Software, AIIndustries

Requirements

Candidates must have 3+ years of experience in customer professional services or related business support, with experience in leveraging or critically thinking about AI integration into work processes. TS or SCI clearance is required, and the role is located in the Vienna, Virginia area, with experience working within the Federal industry. Familiarity with digital transformation or project management, experience resolving issues through analysis, and the ability to manage multiple customers and priorities simultaneously are essential. Experience working collaboratively and comfort with learning and explaining technical products or services are also required, while ServiceNow accreditations or certifications are a plus.

Responsibilities

The Customer Success Advocate will oversee a portfolio of customers, acting as their advocate to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products through prescriptive guidance. This role involves bringing ServiceNow's best practices, innovations, and capabilities to customers, ensuring they obtain maximum value from their investment and use their licenses effectively. Responsibilities include identifying customer needs and challenges, ensuring technical health and product version adherence, promoting success stories, improving product adoption and footprint, and ensuring escalated client issues are resolved quickly by collaborating with internal ServiceNow teams.

Skills

Customer Success

AI Integration

Prescriptive Guidance

Product Adoption

Problem-Solving

Client Relationship Management

Technical Support

Process Improvement

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free