Strategic Customer Success Manager - Public Sector

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Public Sector, Biotechnology, Data ManagementIndustries

Requirements

Candidates should have experience communicating effectively with business executives and leaders regarding technical, account, and financial aspects of their business relationships. Experience with sales discovery processes, customer service escalation models, and running executive-level reviews in person is required. Public speaking experience is a plus. The ideal candidate is highly motivated, goal-driven, outgoing, inquisitive, customer-centric, and technically competent with a fundamental understanding of Confluent technology. Experience in tracking sales activities, customer data, and customer status, along with the ability to drive synergy and accountability across cross-functional teams, is necessary. A Bachelor's degree or equivalent experience, B2B account management, sales, or consulting experience with proven results in high-growth technology companies, and a current or past security clearance are advantageous.

Responsibilities

The Strategic Customer Success Manager will drive customer success, retention, and subscription expansion within the Public Sector organization by providing thought leadership and actionable recommendations. Responsibilities include meeting or exceeding quarterly retention targets, identifying and collaborating with the sales team on expansion opportunities, and guiding adoption practices to increase value realization. The role involves delivering onsite presentations like Onboarding Guides and Quarterly Business Reviews to executive audiences, supporting and maintaining relationships with key users and decision-makers, and proactively identifying and escalating issues. The manager will act as a trusted advisor, champion customer needs internally, and contribute to improving engagement and renewal best practices. Additionally, they will increase customer executive engagement and arrange for executive invites to company events.

Skills

Customer Success

Account Management

Public Sector

Data Streaming

Customer Retention

Subscription Expansion

Upselling

Cross-functional Collaboration

Business Reviews

Relationship Management

Confluent

Data streaming solutions for real-time processing

About Confluent

Confluent specializes in data streaming solutions, focusing on helping businesses manage and process real-time data streams. Its main product is built on Apache Kafka, an open-source platform that allows users to create real-time data pipelines and streaming applications. Clients, including large enterprises and financial institutions, utilize Confluent's tools to collect, process, and analyze data streams, which helps them make quicker and more informed decisions. Unlike many competitors, Confluent offers a subscription-based model for its cloud platform, Confluent Cloud, and its on-premises software, Confluent Platform, ensuring a steady revenue stream. The company also provides professional services like training and consulting to assist clients in optimizing their data streaming solutions. Confluent's goal is to be a leader in the data streaming market, enabling organizations to leverage real-time data for improved operational efficiency.

Mountain View, CaliforniaHeadquarters

2014Year Founded

$443.5MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Best Teammates on Planet Earth - Loving your job has a lot to do with the people around you. Luckily at Confluent, you will find some of the most genuine people who make you excited to come to work each day.

Adjustable Working Arrangements - While most of our employees work typical business hours, we encourage everyone to partner with their manager to make a schedule that works best for them and Confluent.

Robust Benefits - Health and wellness is important and Confluent is proud to offer a total benefits program that ranks in the top percentile of companies similar in size to our industry in our established geographies.

Rest and Recharge Days - Personal time off is great but it is even better when your whole team has the day. Each quarter, teams have three recharge days where the entire team logs off and refreshes before coming back to work.

Weekly Lunch Spend - At Confluent, we have a weekly lunch program called “No Pay Thursday.” On Thursdays, lunch is provided by Confluent at local restaurants and grocery stores, taxes may apply for some countries.

Flexible Paid Time Off (PTO) - Confluent employees work really hard to meet the needs of our growing and scaling business. To make sure that we don’t burn out, we encourage everyone to balance their PTO in an adequate way.

Risks

CTO Chad Verbowski's retirement may lead to a temporary leadership vacuum.

WarpStream acquisition may present integration challenges, disrupting operations.

Participation in MongoDB AI Program exposes Confluent to competitive pressures.

Differentiation

Confluent's platform is based on Apache Kafka, a leading open-source data streaming technology.

The company offers a subscription-based model, ensuring steady recurring revenue streams.

Confluent's solutions cater to diverse industries, enhancing real-time data processing capabilities.

Upsides

Increased adoption of Apache Flink complements Confluent's existing Apache Kafka-based solutions.

Integration with MongoDB's AI Applications Program enhances AI-driven data processing capabilities.

The OEM Program launch can drive new partnerships and expand market presence.

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