[Remote] AI Enablement Specialist at Outschool

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Education Technology, Online LearningIndustries

Requirements

Candidates should possess clear writing ability to simplify complex information, strong attention to detail, and a self-starter mindset with initiative. Curiosity and enthusiasm for AI/LLMs, a drive to learn quickly, customer empathy, and comfort with ambiguity are also essential. While direct experience is not expected, a passion for AI and shaping human-AI collaboration is highly valued.

Responsibilities

The AI Enablement Specialist will train, test, and fine-tune AI systems for customer support, ensuring product changes are clearly captured for AI and analyzing performance for improvements. Responsibilities include translating product functionality into AI-ready documentation and prompts, maintaining reliable and scalable documentation, auditing and testing AI-driven support flows, and contributing to the AI enablement strategy for CX systems.

Skills

Customer Support

Training AI systems

Testing AI systems

Fine-tuning AI systems

AI transformation

Human-AI collaboration

Outschool

Online platform for live K-12 classes

About Outschool

Outschool provides an online learning platform for children aged 3 to 18, offering live, interactive classes led by experienced educators. The platform is designed to enhance traditional schooling or support homeschooling by providing flexible learning options. Parents can browse and enroll their children in a variety of classes that cover academic subjects like math and science, as well as creative topics such as art and music. Outschool operates on a marketplace model, connecting teachers with students and generating revenue through class fees, taking a commission from each fee. This approach allows Outschool to offer a diverse range of classes tailored to the interests and needs of students. The company aims to expand its offerings and improve its platform, while also supporting educators through a dedicated fund.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$233.6MTotal Funding

SERIES_DCompany Stage

EducationIndustries

1,001-5,000Employees

Benefits

Shared Financial Success - Competitive salaries, stock options and a 401(k) that makes saving for retirement easier.

Health and Wellness - Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions through our partner, Modern Health.

PTO and Family Benefits - PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends.

Fully Distributed - With a team distributed across the US and Canada, we create a remote culture through expensable weekly meals, virtual events, expensable home office setup, and internet allowance.

Lifelong Learners - Annual budget to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool!

Community Impact - Outschool matches employee donations to established 501c3s, and has committed to donating $3M to Outschool.org non profit programs.

Risks

Increased competition from established tutoring platforms may impact Outschool's market share.

Recent layoffs could indicate financial instability or strategic restructuring challenges.

AI tool introduction may face resistance from educators concerned about teaching quality.

Differentiation

Outschool offers a unique marketplace model connecting teachers with students globally.

The platform provides a wide range of classes, from academics to creative pursuits.

Outschool's AI Teaching Assistant streamlines administrative tasks for educators.

Upsides

Outschool's partnership with OpenAI enhances its AI capabilities for educational tools.

The global online tutoring market growth supports Outschool's expansion into one-on-one tutoring.

Increased demand for personalized learning experiences boosts Outschool's market potential.

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