AI Delivery manager at Writer

Chicago, Illinois, United States

Writer Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI, Enterprise Software, TechnologyIndustries

Requirements

  • Strong background in complex program and/or project management, delivering SaaS and/or enterprise AI solutions for Fortune 500 customers
  • Highly consultative experience with change management, understanding how to motivate, unblock, and overcome barriers to large, transformational change
  • Excellent communication and collaboration skills, able to juggle multiple priorities and establish accountability for success
  • Demonstrated expertise leading large, complex, and global organizations through significant technological change with leading-edge technology
  • Customer outcome-oriented: a laser focus on delivering results

Responsibilities

  • Act as part of the account team, partnering closely with Customer Success Managers and Account Executives to ensure successful customer adoption of Writer
  • Define and own a comprehensive delivery plan across all workstreams mapped to the customer’s success blueprint (delivery methodology)
  • Collaborate with customers on program planning and hold cross-functional teams accountable to the plan for key deliverables and milestones
  • Proactively identify, assess, mitigate, and escalate potential risks that could impact the success of the customer’s adoption of the Writer platform
  • Develop and execute a communication plan to keep all customer and internal stakeholders informed throughout the program lifecycle

Skills

Key technologies and capabilities for this role

Program ManagementProject ManagementChange ManagementSaaS DeliveryEnterprise AIRisk MitigationStakeholder CommunicationCustomer Success

Questions & Answers

Common questions about this position

What is the work location for this role?

The position is hybrid and based in San Francisco, New York City, Austin, Chicago, or London.

What is the salary for this AI Delivery Manager position?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need a strong background in complex program and project management for SaaS or enterprise AI solutions with Fortune 500 customers, consultative change management experience, excellent communication and collaboration skills, expertise leading large global organizations through technological change, and a customer outcome-oriented focus.

What is the company culture like at Writer?

Writer is recognized as a top AI company by Forbes and a great place to work by Inc. Magazine, with over 250 employees across hubs in San Francisco, New York City, Austin, Chicago, and London.

What makes a strong candidate for this AI Delivery Manager role?

A strong candidate has proven experience delivering SaaS or AI solutions to Fortune 500 clients, excels in change management to drive transformational adoption, and demonstrates strong communication skills with a results-focused mindset.

Writer

AI platform for business process optimization

About Writer

Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.

San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Generous Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Fertility Treatment Support
Family Planning Benefits
Health Savings Account/Flexible Spending Account
Home Office Stipend
Phone/Internet Stipend
Wellness Program
Company Equity
Stock Options
401(k) Retirement Plan
401(k) Company Match

Risks

Increased competition from Logic, offering similar AI integration services.
Google's Gemini AI integration in Workspace could overshadow Writer's offerings.
High investor expectations may strain Writer's resources and focus.

Differentiation

Writer's Palmyra Creative model addresses the 'sameness problem' in AI-generated content.
Writer offers a secure, enterprise-grade platform with self-hosted LLMs for client control.
Writer integrates AI with brand-specific knowledge, enhancing business process customization.

Upsides

Writer raised $200M in Series C funding, boosting its enterprise AI leadership.
Growing demand for AI-driven content personalization aligns with Writer's offerings.
Writer's orchestrator agents enhance AI integration, appealing to enterprise clients.

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