AI & CX Operations Jr. Analyst at RingCentral

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Communications, Cloud ComputingIndustries

Requirements

Proven experience in a GTM Operations, Revenue Operations, Data Intelligence, Sales Operations, or Product Operations role
1+ years of experience in sales process analytics, business operations, reporting, or consulting
Hands-on proficiency using AI tools to solve real business problems (comfortable prompting, fine-tuning, and integrating models like Gemini or Claude; leveraging knowledge systems like Glean)
Strong analytical and data modeling skills; ability to interpret complex data and provide actionable insights
Strong analytical and problem-solving skills
Proficient in Salesforce (navigation, reporting, and processes), database management, and developing structured reports/dashboards
Process-oriented mindset with demonstrated ability to map complex workflows, identify bottlenecks, and fix them
Ability to work independently and communicate clearly across technical and non-technical teams
Excellent communication and presentation skills, with experience in stakeholder management; proven ability to influence and drive change
Strong organizational and project management skills, including process documentation and applying methodologies
Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Suite (Sheets, Forms, and integrations) (desired)
Proficiency in AI tools such as OpenAI/ChatGPT, Claude, Gemini, and Glean AI (desired)
Flexible and adaptable; open to night shifts or shifting schedules in a hybrid work-from-home setup
Willing to work on a hybrid setup (10-11 days in office per month, Cubao or Ortigas)

Responsibilities

Automate GTM Intelligence: Design, build, and maintain core NPI GTM performance dashboards; use AI to analyze complex datasets, surface predictive insights, and flag anomalies for leadership
Develop and deploy specialized AI agents to automate preliminary data analysis, surfacing novel insights and outliers to enable focus on strategic interpretation in an AI-powered, human-driven workflow
Power Our Partner Ecosystem: Serve as the operational lead for technical partners (ISVs); develop AI-enhanced workflows to streamline partner onboarding, enablement, and performance analysis
Re-engineer Core Processes: Map, analyze, and overhaul key operational and customer experience (CX) workflows; implement solutions using tools like Gemini and Claude to automate tasks like ticket classification, knowledge base summarization, and sentiment analysis
Operate at the intersection of Product, Technical Partnerships, and Go-to-Market (GTM) Operations, supporting the New Product Introduction (NPI) line of business
Build a smarter operational engine by designing AI-powered, human-driven processes that drive efficiency, deliver key insights, and accelerate growth