[Remote] Senior Analyst, Operations at Angi

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Home Services, MarketplaceIndustries

Requirements

2+ years of experience in fraud, payments, strategy, operations, management consulting, investment banking, or a fast-growing technology environment
Strong project manager with a track record of driving operational excellence, independently managing projects end-to-end and optimizing performance through effective monitoring
Analytically rigorous and skilled at synthesizing complex data into actionable recommendations - proficiency in modeling, basic SQL is a plus
First class communication skills
Strong bias for action and able to balance attention to detail, ethical judgement and swift execution
Thrive within ambiguity and find new, creative ways to solve problems every day, with data as your guide
Team player that collaborates and influences effectively

Responsibilities

Independently own key strategic initiatives (and critical work streams within it) from initial concept through execution and success measurement to minimize lost revenue and raise the bar on platform integrity at Angi Services
Collaborate cross-functionally to steer quantitative and qualitative efforts into financial and operational drivers to prevent losses associated with fraud, disputes, claims, and payment issues
Build clear and concise, data-driven presentations that summarize findings and lead to clear recommendations
Deeply understand customer needs and use data and customer insights to reduce losses and negative experiences
Monitor, track, and report on patterns of suspicious user activities, identifying trends, risks, and opportunities for improvement of fraud processes
Serve as a thought leader and operational driver within one of Angi’s highest priorities

Skills

Key technologies and capabilities for this role

data analysisoperationsstrategyproject managementmarketplace integrityrisk analysisframework building

Questions & Answers

Common questions about this position

What is the salary range for the Senior Analyst, Operations role?

This information is not specified in the job description.

Is this Senior Analyst, Operations position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Senior Analyst, Operations role?

The role requires being a proactive, analytical operator who thrives in ambiguity, with strong strategic insight, hands-on execution, project management, data-driven investigation, and operational rigor.

What is the company culture like at Angi for the Services Operations team?

The team thrives on solving complex challenges, partners closely across functions like legal, product, analytics, care, sales, and data science, and is united by a passion for making home services seamless and reliable.

What makes a strong candidate for the Senior Analyst, Operations position?

A strong candidate independently owns strategic initiatives from concept to execution, collaborates cross-functionally on quantitative and qualitative efforts, builds data-driven presentations with clear recommendations, and deeply understands customer needs to reduce losses.

Angi

Sustainability consulting for ESG performance ratings

About Angi

Angi Sustainability focuses on sustainability consulting by providing Environmental, Social, and Governance (ESG) performance ratings and science-based targets for investments. The company collaborates with organizations like the Carbon Disclosure Project and the United Nations Global Compact to help institutional investors and corporations improve their ESG practices. Angi Sustainability stands out by offering both consultancy services and subscription-based analytical tools, allowing clients to measure and enhance their sustainability efforts. The goal is to support clients in making responsible investment decisions and advancing their sustainability initiatives.

Milan, ItalyHeadquarters

2017Year Founded

$225.5MTotal Funding

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

1,001-5,000Employees

Benefits

Competitive compensation.

This position will be eligible for a competitive year end performance bonus & equity package.

Full medical, dental, vision package to fit your needs

Flexible vacation policy: work hard and take time when you need it

Pet discount plans & retirement plan with company match (401K)

The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

Risks

Increased competition from Thumbtack and TaskRabbit in the home services market.

Consumer shift towards DIY solutions may reduce demand for traditional services.

Potential backlash against ESG ratings could affect Angi Sustainability's credibility.

Differentiation

Angi offers a wide range of vetted home service professionals.

Angi Sustainability provides ESG performance ratings and science-based targets.

Partnerships with organizations like CDP and WWF enhance Angi's credibility.

Upsides

Growing demand for smart home solutions expands Angi's service offerings.

Increased interest in green home improvements aligns with Angi's sustainability focus.

Rising ESG reporting requirements boost demand for Angi Sustainability's services.

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