[Remote] CX Coach (VP+) at Mento

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Service, Professional CoachingIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessCoachingEmotional IntelligenceCommunicationProblem-SolvingGrowth MindsetSelf-Awareness

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What experience is required for the CX Coach role?

Candidates need 20+ years of experience managing customer success/experience teams and coaching individuals, along with a growth-mindset, high emotional IQ, and comfort in a startup environment.

What is the time commitment for this coaching role?

Coaches must dedicate a minimum of 12+ hours per month to coaching for the next 24+ months.

What training is provided for coaches?

All coaches must participate in an ICF-certified coach training program to learn Mento’s coaching methodology, with successful graduates earning Continuing Coach Education Units.

What is the employment type for this position?

This is a contract position.

Mento

Personalized coaching for leadership development

About Mento

Mento provides personalized coaching services focused on enhancing leadership skills and improving work performance for professionals. The company primarily targets individuals who have recently been promoted or are looking to develop their leadership abilities, as well as organizations that want to invest in their teams. Mento's coaching model involves one-on-one sessions with experienced professionals who have undergone extensive training to effectively mentor clients. This approach has proven effective, with all members reporting improvements in their leadership capabilities and a 93% rate of enhanced work performance. Mento distinguishes itself from competitors through its high coach ratings, averaging 4.92 out of 5 stars, and its commitment to tailored coaching experiences. The goal of Mento is to empower individuals and teams to become better leaders and achieve greater success in their professional roles.

New York City, New YorkHeadquarters

2019Year Founded

$11.2MTotal Funding

SEEDCompany Stage

Consulting, EducationIndustries

51-200Employees

Benefits

✈️ Fully Remote

💰 Competitive salary & equity

🏥 Top notch medical, dental, vision & 401k plans

🌴 Unlimited vacation

💻 Whatever tech & supplies you need to be productive

Risks

AI-driven coaching platforms offer similar services at lower costs, impacting Mento's market share.

Economic downturns may reduce corporate spending on professional development, affecting Mento's revenue.

Data privacy concerns in coaching sessions could lead to regulatory scrutiny.

Differentiation

Mento offers personalized coaching with experienced professionals, enhancing leadership skills and work performance.

The company ensures high effectiveness with a 93% improvement rate in work performance.

Mento's coaches are highly rated, averaging 4.92 out of 5 stars.

Upsides

Growing demand for remote coaching services expands Mento's client base beyond traditional settings.

Increased corporate investment in employee well-being boosts demand for leadership coaching.

Subscription-based models in professional development offer Mento steady revenue and customer retention.

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