Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-time
  • Location: Canada

Glia is revolutionizing Customer Service through AI, seeking AI evangelists to join their team. This role combines AI expertise with strategic consulting to help organizations successfully integrate and maximize their AI investments. It offers the opportunity to shape the future of AI implementation across various industries while working with cutting-edge technologies and solving complex business challenges through AI innovation.

About Glia

Glia's award-winning technology powers conversations with customers for some of the world’s largest enterprises. They believe that combining the human touch with technology is the best way to create amazing customer experiences, where human abilities like problem-solving, creative thinking, and relationship building are enhanced with technology.

Responsibilities

  • Drive customer adoption, usage, and renewal of Glia’s AI features.
  • Empower and enable customers to grow their knowledge and appreciation of AI through the development and execution of training initiatives for client teams.
  • Empower and enable customers to drive adoption of Glia’s AI features by their own end users.
  • Implement AI products on time and on budget.
  • Ensure that customers are achieving the desired business impact from Glia’s AI features following implementation.
  • Establish credibility with client stakeholders as an AI subject matter expert in relation to Glia’s AI features.
  • Provide pre-sales consultancy on AI features to assist prospective clients in adopting Glia.
  • Analyze AI performance metrics and provide data-driven recommendations for improvement.
  • Provide assistance and best practices to clients on topics relating to prompt engineering and working with Generative AI.
  • Serve as the primary technical advisor for AI-related inquiries and challenges.
  • Offer guidance on Glia Virtual Assistant best practices to help clients leverage the full potential of the platform and optimize their conversational interactions with customers.
  • Collaborate with Glia's product and engineering teams to communicate client feedback, feature requests, and identify areas for product improvement.
  • Collaborate closely with implementation managers, solution architects, and implementation engineers as part of customer implementations.
  • Document client processes and diagnose how Glia’s AI products or integrations can improve efficiency and overall experience.

As an AI Consultant at Glia, you will have the opportunity to work with diverse clients, addressing their challenges and contributing to the success of their AI strategies. Your expertise will help shape exceptional customer experiences and foster long-lasting partnerships with Glia's clients.

Requirements

  • Bachelor’s Degree or higher, preferably in a STEM-related field.
  • 3+ years of experience in a SaaS Software environment.
  • 3+ years of experience in Customer Success, Consulting, Professional Services, Account Management or similar and/or other customer-facing roles.
  • Understanding of AI - Conversational AI.

Skills

AI
Customer Service
Data Analysis
AI Integration
Performance Metrics
Solution Diagnosis
Process Documentation
Collaboration

Glia

Digital customer service solutions for banks

About Glia

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.

New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees

Benefits

Stock Options
Professional Development Budget

Risks

Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.

Differentiation

Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.

Upsides

Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.

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