Job Description: Clinical Customer Success Manager (Nursing)

Position Overview

• Location Type: Remote (Boston, MA Area with onsite travel)
• Employment Type: Full-Time
• Salary: (Salary not provided in the text)

Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise to every person. No other technology has the potential for this level of global impact on health. This role combines your nursing expertise with strategic customer success responsibilities, ensuring that our clients achieve measurable outcomes through Hippocratic AI’s innovative solutions. You will have the opportunity to partner and report to the Chief Medical Officer.

Company Information

• Website: www.HippocraticAI.com
• Founded by: Munjal Shah (CEO) alongside physicians, hospital administrators, healthcare professionals, and AI researchers from top institutions including El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft and NVIDIA.
• Investors: General Catalyst, Andreessen Horowitz, Premji Invest, SV Angel, NVentures (Nvidia Venture Capital), and Greycroft.
• Raised: $137 million

Responsibilities

• Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted clinical resource.
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
• Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success.
• Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations.
• Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
• Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences.
• Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies.
• Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto.
• Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing.

Requirements

• Must-Have:
  • A minimum of 5 years of clinical experience.

Qualifications

• (Details not provided in the text)