Administrateur(trice) des Ventes - ADV at Octopus Energy

Lille, Hauts-de-France, France

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Renewable EnergyIndustries

Requirements

Client-oriented: Strong attention to detail
Communication Skills: Excellent verbal and written skills to interact with customers, advisors, partners
Resilience: Ability to handle potentially dissatisfied customers (complaints)
Energy & Enthusiasm: Positive attitude and good humor
Software Proficiency: Proficiency in office software (Google Suite, Slack, Notion)
Industry Knowledge (Plus): Familiarity with the energy sector is a plus, but we value candidates from other sectors

Responsibilities

Control the accreditation process for field sales representatives, creating access to our underwriting tool and issuing accreditation cards
Ensure the operational management of urgent requests from field teams and comparison offer partners
Handle complex complaints: tracking progress of KPIs, analyzing complaints, listening to exchanges, responding to customers, and implementing necessary corrective actions and reporting
Propose areas for improvement in processes, training, and tools
Feed, create, and analyze monthly remuneration files for partners
Participate in promoting acquisition channels within Octopus Energy through internal communication and shadowing sessions

Skills

Google Suite

Slack

Notion

Sales Administration

Complaint Management

KPI Tracking

Process Improvement

Data Analysis

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees