[Remote] Customer Service Specialist at Allen Integrated Solutions LLC

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Insurance, Financial ServicesIndustries

Requirements

High school diploma or GED required
Strong attention to detail and organization skills
Strong problem solving and analytical abilities
Dependable and reliable
Ability to acknowledge and respect confidential information
Excellent telephone, written, and verbal communication skills with strong customer service focus
Professional interaction with employees, peers, and customers
Ability to learn quickly
Ability to distribute and exchange information with others

Responsibilities

Handle incoming borrower, agent, and lender calls at a professional level (90% inbound calls)
Accurately compose written information for loan histories
Accurately verify, key, and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
Update database with insurance for various collateral
Follow up and resolve customer problems or issues
Mentor fellow co-workers as requested by supervisor
Report any system and related issues
Receive inbound calls and complete outbound calls or web inquiries to insurance companies to verify insurance
Meet set goals and assigned workload expectations for productivity (10% metrics)
Meet and exceed Quality audits and metrics
Participate in monthly scorecard metrics meetings
Be coached and learn from previous errors to improve
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceInbound CallsOutbound CallsInsurance VerificationDatabase UpdatingData EntryProblem SolvingAttention to DetailTelephone CommunicationWritten CommunicationVerbal CommunicationAnalytical Skills

Questions & Answers

Common questions about this position

What benefits are offered for this position?

The company offers a comprehensive benefits package including medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, and three weeks PTO by the end of the first year.

Is this position remote?

Yes, this is a remote position.

What are the available shifts for this role?

Available shifts are Mon-Fri 10:30am-7:00pm EST, Mon-Fri 11:30am-8:00pm EST, Mon-Fri 12:30pm-9:00pm EST, and Tues-Sat 9:00am-5:30pm EST.

What key skills are required for the Customer Service Specialist role?

Required skills include strong attention to detail and organization, strong problem solving and analytical abilities, excellent telephone, written and verbal communication skills with a strong customer service focus, and ability to learn quickly.

What career growth opportunities does the company offer?

The company promotes from within and provides career growth opportunities for employees of all levels through its diverse business portfolio, allowing broad career options within the same organization.

Allen Integrated Solutions LLC

Provides technical and management services for government security missions

About Allen Integrated Solutions LLC

Allen Integrated Solutions LLC specializes in a range of technical and management services aimed at enhancing performance in government and security sectors. With a focus on integration management, intelligence, cyber security, and more, the company expertly handles missions related to national security and defense. This firm stands out as a reliable provider of comprehensive systems engineering, technical assistance, and advisory services, making it a pivotal support system for complex federal operations.

Stafford, VA 22554, USAHeadquarters

2015Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, AerospaceIndustries

11-50Employees