Account Manager, Enterprise at Airwallex

Shanghai, Shanghai, China

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

Experience in a consulting firm, managing customer relationships, and improving customer user experience
3+ years’ experience working in a B2B customer-facing environment in the Financial industry or software solution industry
Experience in the payment industry (big plus)
Clear and positive communication, both written and verbal, in English and Mandarin
Ability to develop, maintain, and leverage internal and external networks to work on customer issues at all levels across customers, peers, and other teams in Airwallex
Ability to handle different forms of customer interaction, including difficult conversations, and manage customer expectations properly
Ability to think laterally about customer challenges and provide not only an answer but also a solution to prevent recurrence
Effective time management and willingness to learn and work in a fast-paced environment

Responsibilities

Maintain relationships for Enterprise-level accounts
Identify upsell opportunities, collaborate with the sales team to pitch, and onboard new business opportunities until they go live
Collaborate with other teams to monitor accounts’ health status and achieve win-win outcomes with customers
Manage customer day-to-day queries and issues to successful resolution, engaging internal/external stakeholders as needed, keeping customers informed, and using personal relationships to prioritize and manage expectations
Lead Monthly/Quarterly Business Reviews face-to-face with clients, providing data analysis, optimization recommendations, new product/feature promotions, and achieving win-win outcomes
Educate customers proactively on Airwallex products, manage expectations, and ensure they understand offerings and their implications
Identify opportunities to improve the customer journey/experience, assess root causes of issues, produce change requests, review/improve processes, and provide feedback to other business areas
Comply with all regulations, policies, and standards, contributing to an effective risk culture

Skills

Key technologies and capabilities for this role

Account ManagementCustomer Relationship ManagementUpsellingCustomer OnboardingData AnalysisQuarterly Business ReviewsCustomer EducationStakeholder Management

Questions & Answers

Common questions about this position

What is the salary for the Account Manager, Enterprise position?

This information is not specified in the job description.

Is this role remote or onsite?

The position is onsite.

What skills and experience are required for this role?

Candidates need experience from a consulting firm in managing customer relationships and improving user experience, 3+ years in a B2B customer-facing environment in finance or software, payment industry experience is a plus, and clear communication in English and Mandarin.

What is the company culture like at Airwallex?

Airwallex has a team of over 1,700 innovative people across more than 37 global locations, focused on ambitious work in building the future of global payments and financial platforms.

What makes a strong candidate for this Account Manager role?

Strong candidates have 3+ years in B2B customer-facing roles in finance or software, consulting experience in relationship management, payment industry knowledge, bilingual skills in English and Mandarin, and the ability to build networks.

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Eastern District, Hong KongHeadquarters

2015Year Founded

$877.4MTotal Funding

SERIES_ECompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.

Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.

Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.

The company integrates financial services into platforms, enhancing customer experience and efficiency.

Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.

The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.

Airwallex's expansion in EMEA with new offices boosts its international market presence.

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