Account Manager

Employment Type: Full Time Location Type: Remote (Australia)

Position Overview

Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our user-friendly platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using industry-leading domain-specific AI to generate and validate ideas and bring innovative products to market faster, better, and cheaper. Over 12,000 R&D and IP teams trust Patsnap to innovate and bring products to market faster.

We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.

Role Summary

We’re looking to welcome an Account Manager to our team! This is a unique opportunity to take full ownership of the customer lifecycle, from identifying and developing new opportunities to managing and growing existing relationships. You'll play a key role in driving revenue, with approximately 60% of your time focused on new business development across both new and existing accounts, and 40% on renewals and ongoing account management.

We’re looking for someone who is energized by building connections, uncovering opportunities, and helping customers see the value we can deliver.

Responsibilities

• Drive revenue growth for our organization and the businesses we support by managing the entire customer lifecycle, mainly around renewal and expansion.
• Build and maintain strong relationships with customers.
• Improve the performance of our clients' IP and R&D workflow in a client-centric manner.
• Adopt a data-driven approach to sales funnel management and account management with accurate forecasting.
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues.
• Conduct customer onboarding meetings and quarterly business reviews.
• Analyze your territory and convert opportunities into growth.
• Exceed sales targets and KPIs consistently.
• Manage and convert the pipeline with accurate reporting.
• Keep up to date with all major product updates for the ability to articulate their value to our clients.

About You

• 3-5 years of sales and/or account management experience with customers in the Australia region.
• Possess strong communication, presentation, and leadership skills.
• Account management experience in handling large volumes of accounts is a plus.
• Educational background or professional experience in intellectual property/manufacturing/engineering/chemical/food production is a plus.
• Proven track record of performance in past account management and expansion positions.
• Experience in enterprise SaaS sales is a plus.
• You are self-motivated, curious, adaptable, and proactive.
• You thrive working in an innovative and fast-paced environment and have a sense of ownership.
• You are a team player with experience working with various internal and external stakeholders.

Our Values

• Integrity: We hold each other accountable for our actions.
• Leadership: We lead by example and inspire each other to reach for new heights.
• Openness: We are open and honest and share our ideas with care and consideration.
• Growth: We are lifelong learners who aspire to improve each day.
• Innovation: We seek out new ways to solve problems.
• Customer: Our customer is at the center of everything we do. Their success is our success.

Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.