Account Manager at InMobi

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, SaaS, TechnologyIndustries

Requirements

Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience
At least 5 years of experience in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development
SaaS industry experience is a plus
Exceptional professional English communication skills
Strong administration, analytical and organizational skills, with a systematic approach to problems

Responsibilities

Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors)
Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams)
Coordinate different teams in order to best serve customer
Understand client’s structure and processes around choosing/implementing new solutions
Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics)
Work closely with Customer Success for existing and future SaaS business
In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance)
In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting)
Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue

Skills

Key technologies and capabilities for this role

Account ManagementClient RelationshipsCustomer RetentionCross-SellingKPI ManagementCustomer SuccessTechnical EscalationsProduct AdoptionBusiness Development

Questions & Answers

Common questions about this position

What is the salary for this Account Manager position?

This information is not specified in the job description.

Is this Account Manager role remote or does it require office work?

This information is not specified in the job description.

What experience and skills are required for the Account Manager role?

Candidates need a Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or related field, at least 5 years in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development, and exceptional professional English communication skills. SaaS industry experience is a plus.

What is the company culture like at Infobip?

Infobip values creativity, persistence, and innovation, believing that teamwork enables reaching greater heights. They emphasize dreaming big and innovating at the edge of technological possibilities.

What makes a strong candidate for this Account Manager position?

Strong candidates have at least 5 years of B2B enterprise key account management or similar experience, a relevant Bachelor's degree, exceptional English communication skills, and ideally SaaS industry experience.

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters

2007Year Founded

$214.6MTotal Funding

DEBTCompany Stage

Consumer Software, Education, EntertainmentIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Free Lunch

Pet Insurance

Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.

Potential over-reliance on debt financing could impact financial stability.

Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.

The company provides advanced analytics and optimization tools to improve ad performance.

InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.

The company is recognized as a 'Strong Performer' in the sell-side platform market.

InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

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