Account Manager

Account Manager - B2B Sales

Employment Type: Full-time Location Type: Remote (from select locations) Salary: Not specified

Position Overview

Keeper is seeking a driven Account Manager to join a high-producing team within its B2B sales division. This is a 100% remote position, with potential for a hybrid schedule for candidates living near our global headquarters in Chicago. You will be instrumental in expanding and developing client relationships, leveraging Keeper's leading cybersecurity software, which is trusted by millions of people and thousands of organizations globally. This role offers a fantastic opportunity to gain valuable skills within one of the fastest-growing cybersecurity companies.

About Keeper Security

Keeper Security is revolutionizing cybersecurity for individuals and organizations worldwide. Our intuitive solutions, built with end-to-end encryption, protect every user, on every device, in every location. Keeper's zero-trust privileged access management platform deploys rapidly and integrates seamlessly with any tech stack, effectively preventing breaches, reducing help desk costs, and ensuring compliance. As the leader in password, passkey, and secrets management, privileged access, secure remote access, and encrypted messaging, Keeper is trusted by millions and thousands of organizations. Discover how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

Join an elite group of successful Account Management professionals within our team, comprised of seasoned technologists with experience selling into Mid-Market and Enterprise accounts. You will be passionate about helping companies maximize their technology investments and skilled at identifying new business and expansion opportunities within named accounts. In this pivotal role, you will manage an established client base and be responsible for revenue growth through these accounts by utilizing our industry-leading solutions.

Responsibilities

• Thrive in a supportive yet independent work environment with opportunities for growth.
• Carry a revenue quota to meet or exceed sales targets within assigned accounts.
• Engage effectively with customers at the Senior Management level and build relationships with C-level contacts.
• Negotiate contract renewals, cross-sells, and upsells with clients.
• Collaborate with clients to establish business and technical goals and identify potential through technical and Quarterly Business Reviews.
• Maintain structured engagement with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team, and close deals.
• Advise customers on best practices for securing their business against password-related breaches.
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value throughout their lifecycle.
• Consistently demonstrate knowledge of Account Management best practices, stay current on industry trends, and act as an Account Manager and Cyber Security advisor to your customers.
• Understand and navigate account procurement processes to negotiate licensing contracts.
• Resolve customer issues independently and collaboratively with other Keeper Security teams, approaching all situations with curiosity and creativity. This may involve troubleshooting and require deep technical knowledge of our solutions and the password management space.
• Build strong customer relationships through high levels of engagement, adoption, and communication. Conduct quarterly business reviews to update clients on their vulnerability areas and new product features.
• Become a Keeper Security product expert for your customers and occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert.
• Drive customer advocacy through references, referrals, and case studies.