Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Marketing TechnologyIndustries
Requirements
- 1-3 years of Customer Experience (CX)/Customer Success (CS) experience
- Ideally, some experience in closing revenue (expansion or new business)
- A deep understanding of the marketing technology industry and key players
- Some account management experience – identifying at-risk customers, driving product adoption and usage, and activating existing clients
- Ability to thrive in a constantly changing and evolving work environment
- Outstanding presentation and communication skills
- Great problem-solving skills, taking a consultative approach to finding the best solution
Responsibilities
- Spearhead the growth & adoption of small business accounts at Podium
- Uncover new opportunities from existing customers and target accounts
- Build deep relationships with your portfolio to understand their needs and provide value-based solutions
- Provide timely and accurate forecasts and clear visibility on sales and revenue performance
- Conduct warm handoffs in partnership with Account Executives (AEs) as new customers join your portfolio
- Be a product expert and understand all setup requirements for each product and application to drive value
Skills
Customer Success
Account Management
Upselling
Cross-selling
Sales Forecasting
Product Adoption
Relationship Building
Consultative Selling
Marketing Technology
Presentation Skills
Problem Solving
Podium
Streamlines local business communications and payments
About Podium
Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.
Lehi, UtahHeadquarters
2014Year Founded
$407.2MTotal Funding
SERIES_DCompany Stage
Enterprise Software, Fintech, AI & Machine LearningIndustries
1,001-5,000Employees
Benefits
Open and transparent culture
Remote first work setting for Engineering & Product
Great opportunities for career growth
401(k) with a competitive matching contribution plan
Unlimited vacation (yes, we want you to have a work-life balance)
Great medical, dental, vision benefits
Lots of Swag
Risks
Twilio's acquisition of Zipwhip may increase competition in business texting services.
Strategic shifts by new CMO Pauline Reader might not align with customer expectations.
Podium's exposure to the water heater market could face demand fluctuations and regulatory changes.
Differentiation
Podium offers a unique messaging platform tailored for local business interactions.
The platform integrates seamlessly with various communication channels for unified customer experiences.
Podium's tools enable businesses to gather online reviews and enhance customer relationships.
Upsides
Podium's partnership with Bradford White enhances its reach in the contractor market.
The rise of SMS marketing with a 98% open rate benefits Podium's messaging platform.
Integration with AI-driven chatbots boosts customer interaction and satisfaction for Podium users.
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