Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Marketing TechnologyIndustries
Requirements
- 1-3 years of Customer Experience (CX)/Customer Success (CS) experience
- Ideally, some experience in closing revenue (expansion or new business)
- A deep understanding of the marketing technology industry and key players
- Some account management experience – identifying at-risk customers, driving product adoption and usage, and activating existing clients
- Ability to thrive in a constantly changing and evolving work environment
- Outstanding presentation and communication skills
- Great problem-solving skills, taking a consultative approach to finding the best solution
Responsibilities
- Spearhead the growth & adoption of small business accounts at Podium
- Uncover new opportunities from existing customers and target accounts
- Build deep relationships with your portfolio to understand their needs and provide value-based solutions
- Provide timely and accurate forecasts and clear visibility on sales and revenue performance
- Conduct warm handoffs in partnership with Account Executives (AEs) as new customers join your portfolio
- Be a product expert and understand all setup requirements for each product and application to drive value
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What salary can I expect for the Account Manager role?
This information is not specified in the job description.
Is this Account Manager position remote or office-based?
This information is not specified in the job description.
What skills and experience are required for this Account Manager position?
Candidates need 1-3 years of Customer Experience (CX)/Customer Success (CS) experience, some account management experience including identifying at-risk customers and driving product adoption, a deep understanding of the marketing technology industry, outstanding presentation and communication skills, and great problem-solving skills with a consultative approach.
What career growth opportunities does Podium offer?
Podium provides real growth and career development opportunities.
What makes a strong candidate for the Account Manager role at Podium?
A strong candidate has 1-3 years of CX/CS experience, ideally with revenue closing experience, account management skills to drive adoption and identify risks, deep knowledge of marketing technology, and excels in a changing environment with strong communication and problem-solving skills.
Podium
Streamlines local business communications and payments
About Podium
Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.
Lehi, UtahHeadquarters
2014Year Founded
$407.2MTotal Funding
SERIES_DCompany Stage
Enterprise Software, Fintech, AI & Machine LearningIndustries
1,001-5,000Employees
Benefits
Open and transparent culture
Remote first work setting for Engineering & Product
Great opportunities for career growth
401(k) with a competitive matching contribution plan
Unlimited vacation (yes, we want you to have a work-life balance)
Great medical, dental, vision benefits
Lots of Swag
Risks
Twilio's acquisition of Zipwhip may increase competition in business texting services.
Strategic shifts by new CMO Pauline Reader might not align with customer expectations.
Podium's exposure to the water heater market could face demand fluctuations and regulatory changes.
Differentiation
Podium offers a unique messaging platform tailored for local business interactions.
The platform integrates seamlessly with various communication channels for unified customer experiences.
Podium's tools enable businesses to gather online reviews and enhance customer relationships.
Upsides
Podium's partnership with Bradford White enhances its reach in the contractor market.
The rise of SMS marketing with a 98% open rate benefits Podium's messaging platform.
Integration with AI-driven chatbots boosts customer interaction and satisfaction for Podium users.
Related Jobs
RemoteRemoteRelationship Manager
MercurySalary not specified
RemoteSales Account Manager
National Research GroupSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteBusiness Development Manager
Seer InteractiveSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteAccount Executive, Enterprise Customer Accounts
ScribeSalary not specified
RemoteCoding Client Success Specialist
WellSkySalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteRevenue Manager
SimpplrSalary not specified
RemoteClient Retention Specialist
Beyond FinanceSalary not specified
RemoteEnterprise Account Manager
SanitySalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteStaff Product Manager, Marketing Technology
BoulevardSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteSMB Account Executive (Fundera)
NerdWalletSalary not specified
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
RemoteGrowth Marketing Specialist, Monetization
AmplitudeSalary not specified
RemoteAccount Executive, Strategic Clients
GE HealthcareSalary not specified
RemoteAccount Executive, Growth
TebraSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteRelationship Manager, Customer Success Team
Arta FinanceSalary not specified