Account Manager - Mid-Market

Position Overview

Fetch is seeking an Account Manager to manage relationships and key clients within the Mid-Market space. This full-time role can be based in one of our US offices or remotely within the United States. You will report directly to the VP, Industry Lead.

About Fetch

Fetch is building a platform that empowers consumers to live rewarded throughout their day, connecting millions of users with brands they love. We have delivered over $1 billion in rewards and received over 5 million five-star reviews. Backed by investors like SoftBank and Univision, Fetch is reshaping how brands and consumers connect. We value curiosity, adaptability, and the confidence to explore new tools, especially AI. Fetch fosters a people-first culture rooted in trust, accountability, and innovation, and has been recognized by Forbes as one of America’s Best Startup Employers for two consecutive years. Fetch is an equal employment opportunity employer.

Responsibilities

• Contribute to engagements with key partners, ensuring the health and productivity of these relationships, with ongoing oversight and mentorship.
• Prepare materials for quarterly business reviews and other key partner touchpoints to continuously improve Fetch's relationships with partners. Opportunity to attend some meetings for professional development.
• Ensure partners have regular access to data and reporting to optimize Fetch's share of partner budgets, demonstrating value to increase partner spend and reduce churn.
• Develop an understanding of Fetch strategy across Sales, marketing, tech, product, and design.
• Guide partners to valuable Fetch offerings that drive mutual business forward, strategically communicating the impact of the partnership.
• Collaborate with senior team members, implementation, analytics, insights, and measurement teams to maintain rightsized costs for partners.
• Engage with implementation coordinators (Onboarding) to ensure Special Offers are likely to achieve partner objectives, with oversight and support.

Minimum Requirements

• 5+ years of client-facing sales/account management experience in digital media.
• Vertical expertise in the mid-market space, targeting relevant stakeholders (senior-level marketing, media, and executive contacts).
• Proficiency with Salesforce and Excel.

Preferred Requirements

• Meeting expectations around goals, including revenue, year-over-year revenue growth, contract fulfillment, brand activations, and more.