Customer Success Manager

Position Overview

• Location Type: Hybrid (New York), Remote (Rest of US)
• Job Type: Full-time
• Salary: Not specified

About Uplift: Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client: Our client is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Their Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. They are seeking a skilled and experienced Senior Account Executive to join their dynamic team and contribute to their continued success.

Requirements

• Experience in advertising technology or a related field.
• 3+ years of experience in a DSP/programmatic work environment.
• Ability to adapt quickly to a rapidly changing technology environment.
• Ability to learn complex software applications and thrive in a fast-paced, digital environment.
• Excellent written and verbal communication, organizational, & time management skills.
• A passion for achieving higher levels of growth and development with Bidease.
• Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner.
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries.
• Ability to integrate the platform into their digital strategy.

Responsibilities

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience.
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client.
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization.
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns.
• Educate clients on new platform features, DSP partners, services, and relevant practices.
• Educate and grow the programmatic buying knowledge of clients.

Application Instructions

• Not specified.

Company Information

• Uplift: A global talent search agency specializing in executive and mid-senior talent across various functions.
• Client: A fast-growing mobile ad tech company specializing in in-app programmatic advertising.