Account Manager at SevenRooms

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HospitalityIndustries

Requirements

3+ years in account management, sales, or a customer success role with a strong track record in meeting or exceeding revenue targets, preferably within a Marketing SaaS company
Demonstrated ability to identify and drive upsell/cross-sell opportunities within existing accounts
Exceptional verbal and written communication skills, with the ability to clearly articulate solutions and engage with clients at all levels
Strong data analysis skills, with the ability to leverage insights to support sales strategies and decision-making
Deep commitment to understanding and addressing client needs, delivering exceptional service that drives results
Exceptional project management abilities with a proactive approach to managing priorities and meeting deadlines

Responsibilities

Develop and execute account strategies to drive renewals, upsells (add-ons), cross-sells, and expansion opportunities within existing accounts, meeting or exceeding sales quotas
Take ownership of the renewal process, proactively engaging with clients well in advance of contract expiration to discuss ongoing goals, performance metrics, and areas for improvement
Develop and execute renewal strategies by demonstrating the continued value of SevenRooms and aligning with the client’s evolving needs
Identify and close opportunities to introduce clients to additional SevenRooms features, integrations, and services that align with their business needs and growth objectives
Proactively pitch and close upsell solutions such as advanced reporting, marketing tools, or additional software modules to increase client engagement and platform adoption
Cultivate strong, trust-based relationships with key decision-makers, acting as a trusted advisor to understand their business goals and align SevenRooms’ solutions to meet their needs
Lead presentations and product demonstrations to reinforce the value of SevenRooms and educate clients on product features
Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and drive customer-focused outcomes
Provide regular updates on account activity, potential upsell opportunities, and forecasting data to support the Account Management team in tracking overall performance against department goals

Skills

Key technologies and capabilities for this role

Account ManagementSales QuotasClient RelationshipsUpsellingCross-sellingRenewalsConsultative SellingRevenue GrowthPerformance MetricsExpansion Strategies

Questions & Answers

Common questions about this position

What is the salary for the Account Manager position?

This information is not specified in the job description.

Is this Account Manager role remote or does it require office work?

This information is not specified in the job description.

What key skills are needed for the Account Manager role?

Key skills include developing account strategies for renewals, upsells, and expansions; building trust-based client relationships as a trusted advisor; and partnering with cross-functional teams like Sales, Customer Success, Product, and Marketing.

What is the company culture like for the SevenRooms SMB Sales team?

The team is mission-driven to redefine the hospitality industry, with Account Managers acting as trusted advisors and expert relationship-builders who approach clients consultatively, focusing on operator-first solutions and true partnerships.

What makes a strong candidate for this Account Manager position?

Strong candidates excel at nurturing client relationships, driving revenue through upsells and renewals, achieving sales quotas, and collaborating cross-functionally to maximize client value from the platform.

SevenRooms

Guest experience and retention platform for hospitality

About SevenRooms

SevenRooms provides a platform designed to improve the guest experience in the hospitality sector. This platform helps businesses like restaurants and hotels manage reservations, takeout orders, and customer satisfaction. It works by breaking down data silos, allowing businesses to see each guest's preferences and tailor their services accordingly. This personalization enhances the overall experience and encourages customer loyalty. The platform also includes automated tools that save staff time and ensure smooth service delivery. Unlike many competitors, SevenRooms focuses on providing a complete view of customer behavior, which helps businesses create targeted marketing campaigns and track guest sentiment. The goal of SevenRooms is to help hospitality businesses streamline their operations, improve guest experiences, and drive repeat visits through data-driven insights and automation.

New York City, New YorkHeadquarters

2011Year Founded

$69.6MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Paid Parental Leave

Comprehensive Medical, Dental, and Vision Benefits

Life Insurance

401(k) Retirement Plan

Company Equity

Professional Development Budget

Risks

Increased competition from Square's integrated solutions may impact SevenRooms' market share.

The $10 billion acquisition of Vast Data could strain SevenRooms' financial resources.

Integration challenges with HeyPluto may affect customer adoption of new messaging tools.

Differentiation

SevenRooms offers a comprehensive guest experience platform for hospitality operators.

The platform integrates reservations, takeout orders, and customer satisfaction management.

SevenRooms provides data-driven insights for personalized marketing and customer loyalty.

Upsides

Growing demand for AI-driven personalization boosts SevenRooms' market potential.

Partnerships with major hospitality brands enhance SevenRooms' industry credibility.

Expansion of AI-powered tools strengthens SevenRooms' customer engagement capabilities.

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