Account Manager at Everbridge

United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, CommunicationsIndustries

Requirements

BS or BA in a relevant field
Minimum of 3-5 years of dedicated, successful sales, account management, sales engineer, or relevant experience
Verifiable history of meeting and exceeding sales quotas
Demonstrable skills in promoting and maintaining customer satisfaction
Superior work ethic and the ability to work independently or as a team
Strong presentation, organizational, and planning skills
Excellent verbal and written communication skills
Solid technical acumen
Must be motivated & energetic self-starter
Ability to work in a high-paced, results-oriented environment
Experience with ASP / SaaS products or services, telecommunication services, business continuity planning, disaster recovery, emergency management, incident communications, security, or related products is highly desirable
Experience with salesforce.com a plus

Responsibilities

Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations
Identify opportunities for expansion and collaborate with the sales team to close opportunities for additional products or services
Effectively expand customer utilization of the products and services via professional services
Maintain awareness of the customer environment and promote alternative products or services as solutions
Proactively review customer usage and service case activity to identify and mitigate potential service escalations
Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues
Proactively schedule regular account reviews with customers
Share best practices and help maximize the value of our products and services to the customer
Become a recognized expert in the assigned vertical focused customer base
Maintain subject matter expertise in Everbridge products
Represent understanding of customers' businesses (strategy and operations)
Consistently and effectively use CRM (Salesforce.com)
Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators

Skills

Key technologies and capabilities for this role

Account ManagementCustomer Relationship ManagementRenewal ManagementSalesStrategic Account PlanningCustomer RetentionRevenue ExpansionProfessional ServicesTechnical EscalationAccount Reviews

Questions & Answers

Common questions about this position

What is the salary for the Account Manager position?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need a BS or BA in a relevant field, 3-5 years of successful sales or account management experience with a history of meeting sales quotas, strong presentation and communication skills, technical acumen, and experience with SaaS products.

What does the work environment look like at Everbridge?

The role involves working in a high-paced, results-oriented environment with aggressive renewal targets, requiring the ability to work independently or as a team.

What makes a strong candidate for the Account Manager role?

A strong candidate has a verifiable history of meeting and exceeding sales quotas, demonstrable skills in customer satisfaction, a superior work ethic, and experience with SaaS products in a fast-paced environment.

Everbridge

Critical event management solutions for organizations

About Everbridge

Everbridge provides critical event management solutions to help enterprises and government organizations prepare for, respond to, and recover from emergencies. Their products combine intelligent automation with extensive risk data, allowing clients to effectively manage crises and minimize disruptions to their operations. Unlike many competitors, Everbridge focuses on a comprehensive suite of services that are tailored to the specific needs of various sectors, including healthcare and government. The company's goal is to enhance organizational resilience, ensuring that clients can protect their people and maintain productivity even in challenging situations.

Boston, MassachusettsHeadquarters

2002Year Founded

$20.5MTotal Funding

IPOCompany Stage

Government & Public Sector, Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

PTO/Vacation Policy

Paid Holidays

Maternity / Paternity Leave

401K / Retirement Plan

Performance Bonus

Employee Stock Purchase Plan

Free Food

Work From Home Policy

Company Social Outings

Unique Office Space

Risks

Thoma Bravo's acquisition may disrupt Everbridge's operations and client relationships.

Integration of Infinite Blue's solutions may face challenges affecting service delivery.

Delisting from Nasdaq could impact Everbridge's visibility and investor relations.

Differentiation

Everbridge offers a comprehensive suite of critical event management solutions.

The platform supports over 100 communication devices across 200 countries and territories.

Everbridge serves major clients, including top U.S. cities and global automakers.

Upsides

Thoma Bravo's acquisition may enhance Everbridge's market presence and product offerings.

Everbridge 360(TM) Alert Management improves remote management of critical events.

Growing demand for cybersecurity boosts Everbridge's business continuity solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free