Account Manager

Employment Type: Full-time

Position Overview

Twingate is building a modern remote access solution that simplifies and improves the way businesses secure access to their cloud, SaaS, and on-prem resources. We are backed by leading investors and believe that in a world where workforces are becoming increasingly distributed, it is critical to be able to effectively secure access to apps, data, and environments. At Twingate, customer centricity is paramount, and we value building deep relationships with our customers, positioning ourselves as true partners. We are looking for an Account Manager who shares these values and is ready to drive the success of our rapidly growing customer base. Your #1 priority will be ensuring our customer base is successful and that renewals are a no-brainer.

Responsibilities

• Manage top customer accounts from onboarding forward with a special focus on renewals.
• Nurture relationships through technical sessions and product roadmap discussions to ensure customer success.
• Educate customers on product improvements to drive expansions and upsells.
• Accurately forecast upcoming renewals, expansions, downsells, and churns.
• Ensure the voice of the customer is heard by informing the business of customer feedback and trends.
• Foster 1:1 relationships with your account base to build champions who will speak on our behalf both internally and externally.
• Work with cross-functional teams (Onboarding, Solutions Engineering, Technical Support, Product) to ensure customers' needs are met.
• Travel as necessary to in-person customer events and internal company-wide meetings.

Requirements

• 3+ years of Account Management experience within SaaS.
• Experience owning renewal cycles.
• Managed accounts of $250k+ ARR.
• Experience working cross-functionally with GTM and Product teams.
• High EQ and passion to deliver a white-glove approach.
• Startup experience and ability to wear many hats.
• Eagerness to work with a complex product.
• Experience managing escalations.

Optional, but a major plus:

• Experience working in Cybersecurity and/or networking space.
• Experience working with IT/Security/DevOps leaders.
• Technical aptitude to understand Twingate, the product space, and have informed perspectives on the direction of the product.

Compensation & Benefits

• Base Salary: $95,000 - $112,000
• OTE: $110,000 - $140,000
• Equity: Yes

Benefits:

• Medical (PPO, HMO, HDHP), dental and vision insurance – employees covered 100%.
• Basic Life, AD&D and disability insurance.
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
• Health Savings Account.
• Flexible Paid Time Off:
  • Paid Holidays (approx. 11 days)
  • Sick Leave (10 days)
  • Paid Parental Leave (6 weeks)
  • Maternity Leave (14 - 16 weeks)
• Retirement: Traditional 401k, Roth 401k.
• Additional Benefits: Equity.

Company Information

Twingate embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, or state law.