Renewals Manager

Position Overview

• Location Type: Not specified
• Job Type: Not specified
• Salary: Not specified

FourKites is seeking an ambitious and experienced Renewals Manager to drive contract renewals and revenue retention across its customer portfolio. This role involves managing a book of business, building strong relationships with stakeholders, navigating negotiations, and ensuring customers recognize the ongoing value of their FourKites investment. The Renewals Manager will collaborate with Customer Success and Sales teams to identify and mitigate renewal risks and maximize contract value.

Requirements

• 2-4 years of experience in renewals, account management, or quota-carrying sales roles.
• Proven track record of achieving high renewal rates and revenue retention targets.
• Experience managing enterprise accounts.
• Strong negotiation skills with demonstrated ability to navigate multi-stakeholder decision-making processes.
• Proficiency with CRM systems (Salesforce preferred), contract management tools, and revenue forecasting.
• Supply Chain, Logistics, or Transportation industry experience preferred.
• Excellent communication skills with ability to present to C-level executives and procurement teams.

Responsibilities

• Own the end-to-end renewal process for assigned customer portfolio, ensuring high renewal rates and revenue retention.
• Develop and execute strategic renewal plans 150-120 days in advance of contract expiration.
• Build and maintain strong relationships with key decision-makers, procurement teams, and budget holders within customer organizations.
• Collaborate with Customer Success Managers to assess customer health scores and proactively address renewal risks.
• Partner with Account Executives to identify and close upsell/cross-sell opportunities during renewal cycles.
• Lead renewal negotiations including contract terms, pricing, multi-year agreements, and expansion opportunities to maximize deal value.
• Maintain accurate forecasting in Salesforce with weekly pipeline reviews and commit/upside/risk categorization.
• Manage contract logistics including order form creation in CPQ, procurement processes, legal reviews, and purchase order requirements.
• Escalate at-risk renewals and coordinate cross-functional war rooms to develop retention strategies.

Company Information

FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.

FourKites provides competitive compensation with stock options, outstanding benefits and a supportive culture for all employees around the globe. Benefits include 5 global recharge days in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days are also provided. FourKites sets aside time during the workday to learn and celebrate diversity and is always listening for new ways to support everyone.

If you are a California resident, please refer to our California Applicant Privacy Notice.

About the Team

Our Renewals team is a critical component of our Customer Success Operations organization, working at the intersection of Customer Success, Sales, and Finance. With their strategic approach to customer retention and growth, they ensure our customers continue to receive value from our services.