Account Manager at Decagon

San Francisco, California, United States

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$180,000 – $260,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SaaS, Enterprise SoftwareIndustries

Requirements

3+ years of experience in account management, customer success, sales, or roles like product management, engagement management, or operations
A proven track record of meeting and exceeding revenue targets through cross-selling and customer growth
Exceptional communication, presentation, and interpersonal skills to manage both internal and external stakeholders
Strong cross-functional collaboration skills, with the ability to influence diverse teams
A bias toward action, with a focus on solving immediate problems while designing scalable, repeatable solutions
Experience managing complex customer relationships and navigating multi-stakeholder environments

Responsibilities

Proactively manage customer relationships, owning the full lifecycle to ensure long-term success
Build and maintain a pipeline of cross-sell opportunities, product upgrades, and contract renewals to achieve revenue targets
Develop expertise in understanding customer pain points and design tailored solutions to address their biggest challenges
Manage cross-functional initiatives across Sales, Product, and Engineering to deliver value to customers
Lead customer lifecycle touchpoints such as renewals, executive business reviews, and stakeholder engagements
Track and analyze customer success metrics, ensuring continuous improvement in outcomes
Develop and scale repeatable processes for long-term customer and business success

Skills

Account Management

Project Management

Customer Relationships

Cross-Sell Opportunities

Contract Renewals

Revenue Targets

Customer Pain Points

Cross-Functional Collaboration

Executive Business Reviews

Customer Success Metrics

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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