Job Description: Commercial Account Manager

Position Overview

Freshpaint is seeking a Commercial Account Manager (AM) to join our Customer Success team. The Commercial AM will own the full lifecycle relationship with our MidMarket customers, guiding them through the complexities of data privacy and Freshpaint's offerings. This role is crucial in ensuring customers realize value from our platform, leading to successful renewals and fostering a privacy-first approach to healthcare marketing.

Company Information

About Freshpaint: Freshpaint provides a critical solution for highly regulated businesses in healthcare, enabling them to harness customer data for marketing and analytics tools while adhering to patient privacy laws. Our platform automates HIPAA compliance for websites and apps, safeguarding patient data and allowing healthcare marketers to promote access to care through popular advertising platforms like Facebook and Google.

• Mission: To help healthcare marketers promote access to care and safeguard patient privacy simultaneously.
• Market: Healthcare is a massive market, representing 20% of the US GDP.
• Product:
  • Privacy Platform: Automates website and app HIPAA compliance and safeguards patient data.
  • Future product lines are being built on top of the core platform.
• Culture: Fully remote, US-based hires only. Team offsites are held twice a year.
• Backing: Supported by leading investors including Y-Combinator, Intel Capital, and prominent angel investors.
• Founding Team: Comprised of veterans from the web analytics industry with deep experience in analytics and growth from companies like Heap, Pendo, Iterable, Quantum Metric, and Retool.
• Growth: Experiencing rapid growth due to updated government guidance around HIPAA making our software a requirement for healthcare companies.
• Values: Freedom, ownership, customer interaction, and high customer impact.

Role Details

• Salary: $140K - $160K
• Location Type: Remote
• Employment Type: FullTime
• Team: Customer Success
• Focus: Empowering customers to achieve their goals while prioritizing privacy and data quality. Ensuring repeated value delivery through excellence, industry expertise, efficiency, and dedication to customer outcomes.
• Responsibilities of Commercial AMs:
  • Own the full lifecycle relationship with MidMarket customers.
  • Guide customers through the data privacy landscape and Freshpaint's solutions.
  • Ensure customers realize value from the platform.
  • Develop a path for successful customer renewals.
  • Manage a high volume of customers.

Requirements

• (Specific requirements for this role are not detailed in the provided text, but the company values deep analytics and growth experience, freedom, ownership, customer interfacing, and working on products with high customer impact.)

Application Instructions

• (Application instructions are not detailed in the provided text.)