[Remote] Senior Manager, CX Enablement at Dandy

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

8+ years in enablement, L&D, or internal training (preferably in high-growth or tech-enabled environments)
Strategic systems thinker

Responsibilities

Develop effective, adaptable, and scalable systems to ensure agents are onboarded rapidly, are trained on relevant SOPs and skills, are able to access helpful resources when they need them, and are aware and adaptive to company changes that may impact our customers
Drive execution and adoption of systems by CX agents, CX support teams, and cross-functional partners
Develop a clear roadmap for CX enablement at Dandy from strategy to tools and execute into it
Design and scale onboarding, ongoing education, and upskilling programs for the CX team
Create playbooks, workflows, and content libraries to support training
Align enablement initiatives with product launches, GTM motions, and business needs
Manage enablement and agent communications planning and build a calendar to ensure timely, high-quality delivery
Partner with cross-functional partners to diagnose enablement and performance gaps and obstacles, then recommend and builds solutions (resources, tools, processes, training, cross-functional partners) to support the team
Identify enablement needs for new and updated services, workflows, and products
Build feedback loops to measure training effectiveness and improve enablement programs
Facilitate peer learning, best practice sharing, and internal knowledge communities
Ensure accessible, relevant, up-to-date information and guidance when and where agents need it
Partner closely with the CX Business Systems partner to identify innovative ways to utilize technology to enhance content delivery and relevance
Develop and manage a scalable communication framework to ensure the timely and effective delivery of critical updates and changes to a large agent population
Act as a central hub for information, gathering inputs from various cross-functional teams and translating complex changes into clear, concise, and actionable communications for agents
Create and deploy proactive communications that equip agents with the knowledge needed to navigate changes confidently and provide seamless support for customers
Manage an Enablement Lead

Skills

Dandy

Digital dental lab services and software

About Dandy

Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.

New York City, New YorkHeadquarters

2020Year Founded

$4.2MTotal Funding

SEEDCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision coverage

Parental planning

Mental health benefits

401(k) plan

PTO

Fitness reimbursements

Risks

Competition from established companies like Align Technology is increasing.

Data privacy concerns are rising with digitalization in the dental industry.

Rising raw material costs could impact Dandy's profit margins.

Differentiation

Dandy offers a unique end-to-end digital dental lab service.

Their Chairside software simplifies the scanning process for dental professionals.

Dandy provides free software, earning revenue from dental prosthetics sales.

Upsides

Growing demand for digital dental solutions aligns with Dandy's offerings.

Personalized dental care trend supports Dandy's customized prosthetics services.

AI integration in dental imaging complements Dandy's digital scanning technology.

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