Account Director, Mid-Market

Job Description: Renewals Sales

Employment Type: Full-time

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise: Closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is looking for an extraordinarily talented individual to join our world-class renewals/sales team. You have to be the type of person that craves a challenge and is unafraid to constantly push yourself outside your zone of comfort. We are looking for someone who has experience in renewals and also has exposure to upsells and cross-sells. You have to be able to manage a broad territory and be able to carry the entire renewal and sales process from start to finish on your own merits and skills. This doesn’t mean we won’t be helping you – we absolutely will, but we believe strongly in a candidate that has the ability to play all of the important roles.

The ideal candidate will be someone with a strong record of achievement in a renewals/sales position within software as a service &/or/other online based technologies.

What You'll Do:

• Be confident in defending and selling a high-ROI solution.
• Demonstrate the value propositions of our products and services.
• Drive conversational discovery dialogue with the customer to reveal underlying pains and requirements.
• Convince client’s IT personnel and be able to “talk shop” with them.
• Partner with the client’s marketing and merchandising staff and work through their organization to find the key decision makers.
• Work through the legal aspects of the contract with the client’s lawyer while leveraging our internal counsel to close the deal.
• Demonstrate passion and energy both externally with the customer and internally with cross-functional teams.
• Consistently build and manage an effective pipeline and communicate proactively with leadership throughout each phase of the renewal/sales process.

What You'll Bring:

• 1+ years of relative experience in software, SaaS, or Internet marketing.
• Ability to identify target accounts, appropriate contacts within that account, and formulate strategies to both renew and generate more interest in Bazaarvoice.
• Ability to generate, qualify, and execute on renewals and opportunities to exceed revenue targets.
• Proven ability to articulate a vision that resonates with the customer and demonstrates value.
• Experience using two-way discovery to uncover customer needs and match solutions to those needs.
• Ability to build trusted and long-term relationships.
• A strong understanding of business practices, industry trends, and competitors for each renewal/sales cycle.
• Effectively create and articulate ROI in the negotiation process to bring the utmost value to both the consumer and Bazaarvoice.