Grafana Labs - Renewals Specialist

Company Overview

Grafana Labs is a remote-first, open-source powerhouse with over 20 million users globally. Our open-source visualization tool, Grafana, is used to monitor diverse systems, from beehives to climate change. Grafana Labs also supports over 3,000 companies with the Grafana LGTM Stack, featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo), available via Grafana Cloud or Grafana Enterprise Stack. We are a fast-scaling company committed to our open-source legacy, global collaborative culture, and passion for meaningful work, fostering an environment of innovation, transparency, autonomy, and trust.

We encourage you to apply even if you don't meet every requirement. This could be a career-defining opportunity.

The Opportunity

As a Renewals Specialist at Grafana Labs, you will be instrumental in retaining and growing our global customer base. This role sits at the intersection of Sales, Observability Architecture, and Engagement Management, serving as the primary expert for all renewal-related activities, including tracking, forecasting, risk identification, and execution. You will collaborate with account teams to drive renewal strategies, ensure continued customer value, and foster long-term success. This critical role ensures continuity, satisfaction, and growth within the customer lifecycle, particularly during contract final stages.

This is a high-impact opportunity to influence significant revenue and help define a modern, strategic renewals function within a rapidly growing company. You will drive key business metrics such as on-time renewals, retention, and expanded contract terms, while contributing to building a best-in-class renewals experience.

What You'll Be Doing

• Act as a key business partner to the Observability Architecture team, focusing on renewing existing customer accounts and facilitating upgrades.
• Own the forecasting of renewals for the business.
• Manage a 2-quarter out renewal pipeline, collaborating closely with account teams to ensure a seamless customer experience.
• Demonstrate self-motivation to exceed weekly, monthly, and quarterly targets (activity, renewal attainment).
• Partner with the Customer Success Scale team to develop proactive campaigns based on identified churn patterns.
• Collaborate with account teams to develop and execute renewal strategies, enhance product adoption, and mitigate churn risk.
• Maintain a high level of professionalism, empathy, and curiosity.
• Contribute to enhancing customer documentation and creating internal enablement materials.

What Makes You a Great Fit

• 2+ years of experience in renewals, Customer Success, TAM, or a related role influencing the renewals process.
• Solid business acumen with a curious and eager-to-learn attitude.
• Strong numeracy skills.
• Comfort and skill in working remotely with an international team, characteristic of our remote-first company culture.
• First-class written and verbal communication skills for effective collaboration with diverse internal teams and global customers.
• As a startup, you should be adaptable to varied, complex job duties requiring strong judgment, collaboration, and leadership.

Compensation

In the United States, the On-Target Earnings (OTE) range for this role is $107,000 - $129,000. Actual compensation will be determined by level, experience, and skillset as assessed during the interview process. All our roles include R.