Enterprise Renewals Manager (Remote)
AuditBoard$80,000 - $120,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Information Technology, Open SourceIndustries
Requirements
Candidates should have at least 2 years of experience in renewals, Customer Success, or a TAM role that influences the renewals process. Strong numeracy skills, solid business knowledge, and comfort working remotely with an international team are essential. Excellent written and verbal communication skills are required for collaboration with both internal teams and global customers.
Responsibilities
The Renewals Specialist will partner with the Observability Architecture team to renew and potentially upgrade existing customer accounts. They will own the forecasting of renewals, manage a two-quarter renewal pipeline, and collaborate with account teams to develop and execute renewal strategies. Responsibilities also include developing pre-emptive campaigns based on churn request commonalities, improving product adoption, addressing churn risk, and enhancing customer documentation and internal enablement materials.
Skills
Renewals
Sales
Customer Retention
Forecasting
Contract Management
Customer Success
Account Management
Observability
Grafana Labs
Observability and monitoring solutions provider
About Grafana Labs
Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.
New York City, New YorkHeadquarters
2014Year Founded
$783.2MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees
Benefits
30 days of paid vacation each year on top of national holidays, parental leave, & sick leave
Health coverage
4% contribution match on our 401(k)
$1,500 learning and development stipend
Udemy subscription
Complimentary subscription to Headspace
Discounts on a wide variety of services, including entertainment, food, and fitness.
Remote Work Option
Global Employee Assistance Program
Risks
Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.
Recent critical security vulnerabilities could affect customer trust and adoption.
Rapid regional expansion may strain resources and impact service quality.
Differentiation
Grafana Labs offers a unique open-source observability platform with extensive customization.
The company provides both self-managed and fully managed observability solutions for diverse needs.
Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.
Upsides
Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.
The company surpassed $250M in annual recurring revenue with over 5,000 customers.
Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.
Related Jobs
RemoteRemoteSubscription Operations Specialist
BloomerangSalary not specified
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
RemoteRenewals Deal Desk Analyst (Remote)
AuditBoard$57,600 - $86,400/year
- Full Time
- Mid-level (3 to 4 years)
RemoteRetention Specialist
Constant Contact$35,360 - $41,600/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteProgram General Manager
Imprint$200,000 - $250,000/year
- Full Time
- Expert & Leadership (9+ years)