Account Director at Findhelp, A Public Benefit Corporation

Madison, Wisconsin, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Government, Education, Social ServicesIndustries

Requirements

BS/BA degree or equivalent
8+ years experience in account management, customer success, sales, equivalent public sector work or organization leadership
5+ years working with the C-Suite
Experience with technology and ability to learn new technologies quickly; SaaS experience

Responsibilities

Lead value planning and revenue generation: Create strategic account plans to achieve the organizational goals of customers, clearly articulating how Findhelp’s products and services align with those goals. Drive contracts, renewals, upsells, and expansions
Build and maintain quality executive relationships: Develop & maintain trusted advisor relationships with executive sponsors, government officials and/or customer stakeholders. Communicate Findhelp’s vision of the future of social care and how technology can support customers in achieving their goals
Own overall customer health: Be the accountable party to ensure customer value is delivered on time, and with exceptional quality. Regularly monitor customer health, proactively identify risks, and create/manage action plans for risk mitigation. Serve as the main escalation point for customer leadership, manage expectations and timelines for both the client and internal personnel
Be a division leader: Mentor & support customer success and professional services team members to achieve the account objectives set within your portfolio. Lead customer-facing webinars or User Group Meeting presentations to share insights, leading practices, and industry trends. Collaborate with the Customer Success team to build a thriving department and foster the overall success and adoption of Findhelp and the people we serve
Achieve performance measures: Achievement of revenue goals set for all accounts in portfolio. Retention rates and timely renewal of all accounts in portfolio. Executive goal setting for all accounts in portfolio. Develop quarterly personal SMART goals with your manager that drive outcomes for the Customer and Community Success Division

Skills

Key technologies and capabilities for this role

Account ManagementStrategic Account PlanningRevenue GenerationCustomer RetentionExecutive Relationship ManagementC-Suite PresentationCustomer SuccessAccount ExpansionValue Planning

Questions & Answers

Common questions about this position

What is the work arrangement or location for this role?

This information is not specified in the job description.

What are the key responsibilities of an Account Director?

Key responsibilities include leading value planning and revenue generation through strategic account plans, contracts, renewals, upsells, and expansions; building and maintaining executive relationships; owning overall customer health by monitoring risks and serving as escalation point; and mentoring customer success teams.

What experience is needed for this Account Director position?

The role requires an experienced account leader comfortable owning the end-to-end success of large, complex, and strategic accounts, including presenting to C-Suite executives, supporting implementations, and managing account expansion strategies.

What is the company culture like at Findhelp?

Findhelp is a mission-driven Public Benefit Corporation focused on positive impact by connecting people to social care resources with dignity and ease, emphasizing ownership and being a pivotal part of the organization.

What makes a strong candidate for the Account Director role?

A strong candidate is an experienced account leader skilled in managing executive relationships, driving revenue through expansions and renewals, owning customer health and risk mitigation, and mentoring teams, with the ability to handle strategic accounts end-to-end.

Findhelp, A Public Benefit Corporation

Connects individuals with social care resources

About Findhelp, A Public Benefit Corporation

findhelp's main product is a proprietary technology that intelligently connects individuals with community-based organizations, streamlining access to social care resources. The technology ensures fast and reliable access to resources while prioritizing privacy and dignity.

3616 Far W Blvd 117 454, Austin, TX 78731, USAHeadquarters

2010Year Founded

$54.3MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Social ImpactIndustries

51-200Employees