Account Director at Findhelp, A Public Benefit Corporation

Madison, Wisconsin, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Government, Education, Social ServicesIndustries

Requirements

BS/BA degree or equivalent
8+ years experience in account management, customer success, sales, equivalent public sector work or organization leadership
5+ years working with the C-Suite
Experience with technology and ability to learn new technologies quickly; SaaS experience

Responsibilities

Lead value planning and revenue generation: Create strategic account plans to achieve the organizational goals of customers, clearly articulating how Findhelp’s products and services align with those goals. Drive contracts, renewals, upsells, and expansions
Build and maintain quality executive relationships: Develop & maintain trusted advisor relationships with executive sponsors, government officials and/or customer stakeholders. Communicate Findhelp’s vision of the future of social care and how technology can support customers in achieving their goals
Own overall customer health: Be the accountable party to ensure customer value is delivered on time, and with exceptional quality. Regularly monitor customer health, proactively identify risks, and create/manage action plans for risk mitigation. Serve as the main escalation point for customer leadership, manage expectations and timelines for both the client and internal personnel
Be a division leader: Mentor & support customer success and professional services team members to achieve the account objectives set within your portfolio. Lead customer-facing webinars or User Group Meeting presentations to share insights, leading practices, and industry trends. Collaborate with the Customer Success team to build a thriving department and foster the overall success and adoption of Findhelp and the people we serve
Achieve performance measures: Achievement of revenue goals set for all accounts in portfolio. Retention rates and timely renewal of all accounts in portfolio. Executive goal setting for all accounts in portfolio. Develop quarterly personal SMART goals with your manager that drive outcomes for the Customer and Community Success Division

Skills

Account Management

Strategic Account Planning

Revenue Generation

Customer Retention

Executive Relationship Management

C-Suite Presentation

Customer Success

Account Expansion

Value Planning

Findhelp, A Public Benefit Corporation

Connects individuals with social care resources

About Findhelp, A Public Benefit Corporation

findhelp's main product is a proprietary technology that intelligently connects individuals with community-based organizations, streamlining access to social care resources. The technology ensures fast and reliable access to resources while prioritizing privacy and dignity.

3616 Far W Blvd 117 454, Austin, TX 78731, USAHeadquarters

2010Year Founded

$54.3MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Social ImpactIndustries

51-200Employees