Account Director at RAPP

The Account Director will act as a direct liaison between clients, cross-functional leadership, internal team members, and other agency partners, actively listening to clients and articulating priorities back to the internal team. They will build and foster client trust, manage feedback and requests, build strong internal relationships with key agency partner stakeholders, manage and mentor direct reports, proactively manage workflow, support Sr Account Director and VP Group Account Director in complex projects, develop kickoff briefs, be comfortable working across various customer experience touchpoints, manage overall client satisfaction, proof client-facing materials, build relationships with other agency partners, accept feedback, and skillfully manage communication and deliverables across different teams. They will also support the team from client and partner agency challenges, de-escalate issues, and autonomously manage projects.