Senior Solution Engineer (Customer Accounts) at Ironclad

San Francisco, California, United States

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$160,000 – $190,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Legal Tech, AIIndustries

Requirements

Mission-oriented: Excited to work on a team at the intersection of human talent and software in an industry that skews heavily towards human/manual work, with a desire to have an outsized impact
Exceptional communicator: Strong verbal communicator, able to capture an audience with clear and confident language, understand and empathize with people even with limited subject-matter knowledge
Technically proficient: Expert at technical configuration, familiar with or appetite for learning programming languages such as JSON, HTML, and ideally JavaScript or similar
Creative problem solver: Listen well, understand customers' needs, think outside the box to solve challenges and deliver value-driven solutions
Team player: Work effectively in teams of technical and non-technical individuals, energized by collaborating with diverse teams
Independent: Learn and drive outcomes with minimal supervision, bias toward action, gravitate towards environments with outsized influence, good at making trade-offs based on incomplete data
Experience: 3+ years of Solution Engineering experience, experience in AI and LLM-based applications

Responsibilities

Listen to prospects' needs and goals
Design, build and present custom demonstrations of the Ironclad platform using a prospect’s own contracts and workflows
Build strong relationships with prospects to help Ironclad’s most important and strategic prospects evaluate and ultimately adopt the platform

Skills

Key technologies and capabilities for this role

Solutions EngineeringTechnical SalesContract Lifecycle ManagementAI PlatformsSolution DesignTechnology Infrastructure

Questions & Answers

Common questions about this position

What is the salary range for the Senior Solution Engineer position?

The salary range is $160K - $190K.

Is this role remote or hybrid, and where is it located?

The position is hybrid.

What skills are required for this Senior Solution Engineer role?

Candidates must be mission-oriented, exceptional communicators, technically proficient in technical configuration and programming languages like JSON, HTML, and ideally JavaScript, and creative problem solvers who listen well and understand customers.

What is the company culture like at Ironclad?

Ironclad fosters a mission-oriented environment at the intersection of human talent and software, with recognition as a Great Place to Work, Best Places to Work on Glassdoor, and a leader in AI-powered contract management by Forrester and Gartner.

What makes a strong candidate for this Solutions Engineer role?

Strong candidates are mission-oriented with passion for AI and software in contract management, exceptional verbal communicators who empathize with prospects, technically proficient in configuration and languages like JSON/HTML/JavaScript, and creative problem solvers.

Ironclad

Digital platform for automating contract management

About Ironclad

Ironclad is a digital contracting platform that simplifies and automates the entire contract lifecycle for legal teams in large enterprises and fast-growing companies. The platform allows users to create, automate, and track contracts in a straightforward manner, making it easier for legal departments to handle high-volume contracts efficiently. Unlike traditional contract management systems, Ironclad's user-friendly interface reduces complexity and enhances collaboration within legal teams, enabling them to focus on business growth. The company operates on a subscription-based model, offering various tiers that cater to different business needs, ensuring a steady income stream while providing ongoing support and updates. Ironclad's goal is to transform contract management by streamlining processes and improving connectivity within legal departments.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$325MTotal Funding

SERIES_ECompany Stage

Enterprise Software, LegalIndustries

501-1,000Employees

Benefits

Network of mentors - Receive mentorship from our world-class network of mentors, including founders, salespeople, marketers, engineers, and designers.

Health & wellness - Great health care insurance, monthly fitness reimbursement, and seasonal activities like yoga, surfing, and hikes with our dogs are just some of the ways we help take care of employee health and wellness.

Company retreats - Twice yearly, we retreat to local spots like Tahoe or Wine Country for our company off-sites.

Team events - We bond outside of work over games, happy hours, concerts, and more.

Risks

AI accuracy and security concerns may challenge the adoption of Ironclad's Jurist assistant.

Expansion into enterprise markets increases competition with established players like Bloomberg Law.

Integration with systems like NetSuite may face technical challenges requiring significant resources.

Differentiation

Ironclad automates contract workflows, reducing inefficiencies in traditional contract management systems.

The platform's user-friendly design accelerates high-volume contracts and enhances legal team collaboration.

Ironclad's AI-powered assistant, Jurist, offers real-time legal document editing and transparency.

Upsides

Integration with NetSuite and Salesforce enhances platform interoperability for enterprise clients.

The launch of Ironclad Jurist positions the company as a leader in AI-driven legal tech.

Strategic alliances, like with KPMG Law, open new market opportunities and enhance credibility.

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