Zerto Technical Support at Hewlett Packard Enterprise

Herzliya, TA, Israel

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud ServicesIndustries

Requirements

Fundamental knowledge of TCP/IP and networking concepts
Strong proficiency in spoken and written English
Customer-centric mindset with a passion for solving client problems and delivering excellent service
Self-motivated with a strong sense of urgency and commitment to quality
Excellent interpersonal and communication skills
Availability to work Monday through Friday
Preferred Qualifications (Bonus)
Experience with VMware virtualization technologies
Familiarity with Microsoft Hyper-V virtualization solutions
Exposure to public cloud platforms such as Azure and AWS
Basic knowledge of Linux operating systems
Experience with RESTful APIs

Responsibilities

Provide L1 technical support to customers primarily in the EMEA region, with occasional support for global clients
Investigate, troubleshoot, and resolve technical issues through remote sessions on customer environments
Develop a strong understanding of Zerto technologies, workflows, and best practices to effectively assist customers
Create and maintain knowledge base articles for both internal teams and external customers
Collaborate closely with customers to understand issues and deliver timely solutions
Work in close partnership with the L2 technical support team to escalate and resolve complex issues

Skills

Zerto

L1 Support

Troubleshooting

Remote Sessions

Knowledge Base

Customer Support

Technical Support

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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