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PatientPointSalary not specified
- Internship
- Entry Level & New Grad
$45,000 – $55,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should have 0-2 years of experience in a fast-paced, externally facing technical support role, an Associates Degree or higher in a tech-related field such as Computer Science or MIS, and possess the ability to identify and describe issues, prioritize and multitask effectively, demonstrate strong teamwork and collaboration skills, excel in a fast-paced environment, and function proactively in a self-directed manner.
Responsibilities
The Support Analyst I will triage work tickets via web-based ticketing system, over phone, or via live chat, actively learn Panopto’s internal Knowledge Base, write and maintain product documentation/FAQ’s/support materials, replicate, describe, and prioritize simple bugs and product issues, provide support via web-based ticketing system, over phone, or via live chat, representing the company and developing goodwill in customer interactions while maintaining clear records in the ticketing system, work closely with other Support team members to provide a great user experience, provide timely updates to customers, escalate and work with Engineering & Development on complex customer issues, and take on other duties to help drive the company’s vision, mission, and align with organizational values.
Skills
Issue Identification
Prioritization
Multitasking
Teamwork
Collaboration
Fast-paced Environment Adaptability
Proactive Work
Self-directed Work
Panopto
Video management and streaming solutions provider
About Panopto
Panopto provides a video management and streaming platform tailored for businesses and educational institutions. Users can easily record, manage, and share video content securely, with the software compatible with both Windows and Mac systems. This allows individuals to create professional-quality videos without needing advanced technical skills. Panopto serves over 1,000 clients globally, including major companies and universities, and operates in the expanding enterprise video content management market, which supports live streaming, video recording, and secure hosting. The platform is subscription-based, offering features like interactive quizzes and advanced search capabilities, making it useful for corporate training and academic purposes. Panopto's goal is to facilitate effective video communication and learning by providing a comprehensive and user-friendly video solution.
Key Metrics
Seattle, WashingtonHeadquarters
2007Year Founded
$47.2MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Enterprise Software, EducationIndustries
51-200Employees