[Remote] Join Our Talent Community: Support Analyst I at Panopto

United States

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$45,000 – $55,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Skills

Key technologies and capabilities for this role

Issue IdentificationPrioritizationMultitaskingTeamworkCollaborationFast-paced Environment AdaptabilityProactive WorkSelf-directed Work

Questions & Answers

Common questions about this position

What is the salary range for the Support Analyst I position?

The salary range is $45,000 - $55,000 a year.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Support Analyst I role?

Required skills include ability to identify and describe issues, great prioritization and multitasking, strong teamwork and collaboration, ability to excel in a fast-paced environment, and ability to work proactively in a self-directed manner.

What is the work environment like at Panopto for this role?

The role is in a fast-paced tech environment where you'll collaborate closely with the support team to deliver timely solutions and contribute to the company's vision, mission, and values.

What makes a strong candidate for the Support Analyst I position?

Strong candidates have 0-2 years in a fast-paced, externally facing technical support role, an Associates Degree or higher in a tech-related field, and the listed key skills; preferred qualifications include software testing experience, video production/editing experience, or a BS in Computer Science or MIS.

Panopto

Video management and streaming solutions provider

About Panopto

Panopto provides a video management and streaming platform tailored for businesses and educational institutions. Users can easily record, manage, and share video content securely, with the software compatible with both Windows and Mac systems. This allows individuals to create professional-quality videos without needing advanced technical skills. Panopto serves over 1,000 clients globally, including major companies and universities, and operates in the expanding enterprise video content management market, which supports live streaming, video recording, and secure hosting. The platform is subscription-based, offering features like interactive quizzes and advanced search capabilities, making it useful for corporate training and academic purposes. Panopto's goal is to facilitate effective video communication and learning by providing a comprehensive and user-friendly video solution.

Seattle, WashingtonHeadquarters

2007Year Founded

$47.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, EducationIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging competitors offering similar features at lower costs threaten Panopto's market share.

Rapid AI advancements may outpace Panopto's current capabilities, risking obsolescence.

Reliance on AWS Marketplace poses risks if AWS policies or pricing change negatively.

Differentiation

Panopto offers AI-powered video management solutions for education and enterprise sectors.

The platform integrates seamlessly with Learning Management Systems for enhanced educational experiences.

Panopto's certification of third-party hardware enhances its ecosystem of compatible tools.

Upsides

Growing demand for AI-driven video analytics in education boosts Panopto's market potential.

Expansion into AWS Marketplace simplifies procurement and deployment for enterprise customers.

Localized content hosting, like Japan cloud hosting, meets regional compliance needs.

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