VP, Service Delivery

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Benefits Administration, HR Services, Cloud TechnologyIndustries

Requirements

The Vice President, Service Delivery position requires 10+ years’ experience managing client relationships within the benefit administration industry, 10+ years’ experience consulting with clients and developing new benefit strategies, deep knowledge of employee benefits and related technology solutions, a leadership style that reflects and reinforces bswift core values, strong people management skills, the ability to assist and equip others to efficiently solve complex problems, significant health & welfare client relationship management experience, a strong customer service orientation, excellent verbal and written communication skills, and willingness to work nights and weekends when necessary. Additionally, a B.A. or B.S. degree is required, and the candidate must be willing to travel up to 20% of the work week and on weekends as needed.

Responsibilities

The primary responsibility of the Vice President, Service Delivery is to lead, manage, and inspire a team to deliver outstanding client retention and satisfaction for a book of clients representing $15,000,000 and greater in annualized recurring revenue (ARR). Specific responsibilities include managing the health of the client book, hiring and equipping team members, leading and managing the team to achieve goals, forecasting and managing staffing levels and expenses, continuously refining operations practices, leading governance on client relationships and exceeding expectations, building client relationships, coordinating with various internal teams, directly managing key client relationships, participating in Sales & Service Leadership Team activities, assisting in product development and quality assurance, and assisting in sales and marketing efforts as needed.

Skills

Client Relationship Management

Team Leadership

Operations Management

Client Retention

Stakeholder Communication

Process Improvement

Forecasting

Staffing Management

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters

1996Year Founded

$49.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees