VP, Service Delivery

Vice President, Service Delivery

Position Overview

bswift is seeking a motivated and goal-driven Vice President, Service Delivery to lead, manage, and inspire a team dedicated to providing exceptional service and support to a portfolio of clients representing $15,000,000 or more in annualized recurring revenue (ARR). This role is crucial in transforming benefits administration, making it simpler, smarter, and more human for millions of people nationwide.

About bswift

At bswift, we've been transforming benefits administration since 1996. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. We serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We offer a fun, flexible, and creative environment with ample opportunity for professional and personal growth. We value:

• Pursue Excellence
• Embrace Accountability
• Deliver Superior Service
• Be a Great Place to Work

Responsibilities

• Manage the health of the overall client book to deliver outstanding client retention and satisfaction.
• Hire and equip great people who reflect bswift's core values.
• Lead and manage the team to achieve individual, team, and company goals.
• Forecast and manage staffing levels and associated expenses.
• Continuously refine and improve operations practices.
• Lead governance on overall client relationships, ensuring client expectations are met and exceeded.
• Build relationships with clients through ongoing governance and personal discussions across the full client portfolio.
• Coordinate with bswift call center, COBRA/FSA, and billing teams.
• Directly manage one or more key client relationships while maintaining governance relationships with all other clients.
• Actively participate as a member of the Sales & Service Leadership Team.
• Assist in product development and quality assurance efforts as required.
• Assist in sales and marketing efforts as needed.

Qualifications/Experience/Skills/Other Requirements

• 10+ years of experience managing client relationships within the benefits administration industry.
• 10+ years of experience consulting with clients and developing new benefit strategies.
• Deep knowledge of employee benefits and related technology solutions.
• A leadership style that reflects and reinforces bswift core values.
• Strong people management skills.
• Ability to assist and equip others to efficiently solve complex problems.
• Significant health & welfare client relationship management experience.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Willingness to work nights and weekends when necessary.
• Willingness to travel as needed (up to 20% of the work week and weekends when necessary).
• B.A. or B.S. degree required.

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plan

Employment Type:

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Salary:

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Location Type:

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