Later

Director, Client Services

Remote

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Marketing, Software, Social Media, AdvertisingIndustries

Requirements

The Director, Client Services should have experience in leading client-facing teams and a strong understanding of influencer marketing campaigns. Proven ability to oversee quality assurance, monitor client KPIs, and identify opportunities for process improvement is necessary. Experience in recruiting, onboarding, and training teams, along with cross-functional collaboration skills, is also required.

Responsibilities

This role is responsible for strengthening internal operations, performance, and strategic impact of the Services team. Key duties include leading and supporting Account Leads, overseeing campaign delivery and client satisfaction, and ensuring balanced team resourcing. The Director will also conduct quality assurance for deliverables, review key client materials, monitor client KPIs, and collaborate with Sales and Strategy on scopes of work. Additionally, they will identify opportunities to streamline workflows, partner with other teams on process implementation, and support the professional development of the Services team through coaching and training.

Skills

Client Services
Influencer Marketing
Social Media Marketing
Team Leadership
Operations Management
Performance Management
Strategic Planning
Client Relationship Management
Campaign Management
Process Improvement
Team Development

Later

Social media management and influencer marketing tools

About Later

Later provides tools for social media marketing, focusing on helping marketers, brands, and influencers create engaging content and measure their results. Its main products include Later Influence, which automates influencer marketing campaigns and connects brands with influencers; Later Social Media Management, a tool for planning, scheduling, and analyzing social media posts; and Later Link in Bio, which allows users to drive traffic to multiple destinations from a single link in their bio. Unlike many competitors, Later emphasizes a subscription model that offers various service tiers, ensuring continuous updates and support for users. The company's goal is to establish the first "Social Revenue" platform, enabling clients to achieve predictable and measurable returns from their social media activities.

Vancouver, CanadaHeadquarters
2014Year Founded
$3.7MTotal Funding
SEEDCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees

Benefits

Hybrid work environment
Education & conference budget
Wellness spending account
Flexible hours & work schedule
Technology bonus
Annual company retreat
Vacation & wellness days
Parental leave top-up
Learning & development workshops
Stock options

Risks

Linktree's growth may overshadow Later's Link in Bio tool.
Integration of Mavely could distract from core offerings.
Instagram's video shift may require adaptation of Later's tools.

Differentiation

Later combines influencer marketing and social media management in a unified platform.
The company offers AI-powered social listening tools for actionable insights.
Later's acquisition of Mavely enhances its social commerce capabilities.

Upsides

AI-enhanced search optimizes influencer discovery and ROI for brands.
Social commerce trends offer new monetization opportunities for creators.
Later's partnerships with major social platforms expand its market reach.

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