Client Operations Lead
TerraFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
The Director, Client Services should have experience in leading client-facing teams and a strong understanding of influencer marketing campaigns. Proven ability to oversee quality assurance, monitor client KPIs, and identify opportunities for process improvement is necessary. Experience in recruiting, onboarding, and training teams, along with cross-functional collaboration skills, is also required.
This role is responsible for strengthening internal operations, performance, and strategic impact of the Services team. Key duties include leading and supporting Account Leads, overseeing campaign delivery and client satisfaction, and ensuring balanced team resourcing. The Director will also conduct quality assurance for deliverables, review key client materials, monitor client KPIs, and collaborate with Sales and Strategy on scopes of work. Additionally, they will identify opportunities to streamline workflows, partner with other teams on process implementation, and support the professional development of the Services team through coaching and training.
Social media management and influencer marketing tools
Later provides tools for social media marketing, focusing on helping marketers, brands, and influencers create engaging content and measure their results. Its main products include Later Influence, which automates influencer marketing campaigns and connects brands with influencers; Later Social Media Management, a tool for planning, scheduling, and analyzing social media posts; and Later Link in Bio, which allows users to drive traffic to multiple destinations from a single link in their bio. Unlike many competitors, Later emphasizes a subscription model that offers various service tiers, ensuring continuous updates and support for users. The company's goal is to establish the first "Social Revenue" platform, enabling clients to achieve predictable and measurable returns from their social media activities.