Virtual Medical Assistant / Patient Advocate, Temp (Day Shift)

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, TelemedicineIndustries

Requirements

Candidates should have Medical Assistant or Certified Nursing Assistant experience, with a Bachelor's degree preferred. A minimum of 1-2 years in an administrative or customer-facing role is required, along with 1 year of experience with insurance plans and policies. Experience in a fast-paced clinical setting, proficiency with EHR systems, strong organizational and problem-solving skills, and adaptability are essential. Remote or start-up environment experience and excellent writing skills are a plus. Availability for some weekends, nights, and holidays is also required.

Responsibilities

Patient Advocates will provide empathetic, concierge-style service to patients, answering non-clinical questions via messaging and going above and beyond to meet their needs. They will support providers with non-clinical administrative tasks, triage messages efficiently, and assist patients with non-clinical prescription issues by contacting pharmacies. Responsibilities also include providing feedback on workflow and provider responsiveness, piloting new initiatives, and assisting with prior authorizations for weight management patients.

Skills

Patient Advocacy

Telehealth

Administrative Support

Customer Service

Communication

Ro

Online platform for telemedicine services

About Ro

Ro.co offers an online platform for healthcare services, focusing on adults who want to manage their health from home. The platform allows patients to consult with healthcare providers, receive diagnoses, and get treatment recommendations without needing to visit a clinic. Users complete an online visit where they detail their symptoms and health history, which is then reviewed by a US-licensed healthcare professional who provides personalized treatment recommendations. If necessary, prescriptions are shipped directly to the patient in discreet packaging with free shipping. Ro.co prioritizes privacy and security, ensuring compliance with privacy laws and implementing measures to protect user data. Unlike many competitors, Ro.co provides a seamless end-to-end healthcare experience, making it easier for patients to access the care they need from the comfort of their homes.

New York City, New YorkHeadquarters

2017Year Founded

$998.1MTotal Funding

LATE_VCCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees