[Remote] Senior Clinical Support Specialist at TailorCare

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Licensed Physical Therapist (PT) with minimum 5 years of clinical experience
DPT, or MPT degree from an accredited program
Current and active Physical Therapist (PT) state licensure
Multi state licensure preferred
Demonstrated expertise and significant clinical experience in musculoskeletal physical therapy
Experience in digital health, asynchronous care delivery, or telehealth models required
Strong product knowledge and ability to adapt to evolving technologies

Responsibilities

Provide expert-level clinical support for patients with musculoskeletal (MSK) issues
Monitor patient progress through digital tracking systems and patient-reported outcomes
Answer non-emergent patient questions related to their MSK treatment plans and home exercise programs
Assist Health Coaches and Member Support with clinical questions and maintain professional scope based on licensure
Provide specialized guidance to patients and support the clinical team on MSK anatomy, injuries, and rehabilitation
Offer creative solutions for at-home exercise modifications and customized exercises based on patient needs
Educate patients on their MSK diagnosis, prognosis, and treatment plan
Demonstrate and guide patients through exercises virtually, providing clear cues and feedback to ensure proper form
Coordinate information between patients and the clinical team
Document all patient interactions and observations accurately within the Electronic Health Record (EHR) system
Provide basic technical support to patients and clinicians to resolve connectivity or platform issues
Escalate technical issues to Product/Engineering

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Risks

Integration challenges with RecoveryOne could lead to operational inefficiencies.

Regulatory scrutiny may arise from the RecoveryOne acquisition.

Dependence on health plan partnerships could impact revenue if relationships change.

Differentiation

TailorCare offers personalized care navigation for musculoskeletal pain management.

The company partners with health plans to provide cost-effective care solutions.

TailorCare integrates virtual physical therapy through its acquisition of RecoveryOne.

Upsides

The rise of telehealth expands TailorCare's digital health service opportunities.

Partnerships with major health plans enhance TailorCare's market reach.

Focus on value-based care aligns with TailorCare's cost-reduction model.

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