VIP Account Manager at Crypto.com

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, FintechIndustries

Requirements

4+ years of experience in client-facing roles such as account management, relationship management, sales, or customer success—ideally in crypto, fintech, trading, or financial services
Proven ability to manage high-value/HNW clients with exceptional service standards
Deep understanding of crypto markets and trader behaviors (or strong eagerness to learn quickly)
Fluent in one or more languages relevant to your regional market i.e., Arabic; strong cultural awareness and appreciation required
Highly organized, data-driven, and performance-oriented
Confident communicator and trusted advisor with strong interpersonal skills
Ability to thrive in a dynamic, fast-paced, and compliance-conscious environment

Responsibilities

Manage and grow a portfolio of high-value traders, acting as the main point of contact and advocate for each client
Deliver concierge-level support and guidance, offering proactive outreach and rapid response to client needs
Provide personalized insights, market intelligence, and platform tips to drive engagement and deepen client loyalty
Identify and execute on cross-sell and upsell opportunities that align with client needs and behaviors
Monitor client usage and AUM to uncover growth opportunities and retention risks
Drive product adoption and trading frequency by surfacing relevant features and tools
Track client satisfaction through NPS and qualitative feedback loops, driving continuous improvement in service delivery
Work closely with Product, Marketing, Risk, and Compliance to deliver a seamless client experience and elevate the voice of the customer internally
Help grow the business through referrals, network expansion, and deep relationship-building

Skills

Account Management

Client Relationship Management

Customer Service

Cross-selling

Upselling

NPS

Market Intelligence

Crypto Trading

Product Adoption

Revenue Growth

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees