Operational Excellence Specialist - Remote at Thriveworks

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s degree in Business, Healthcare Administration, Operations, Public Health, Industrial Engineering, or a related field
Internship, co-op, capstone project, or relevant coursework involving project management, process mapping, data analysis, or operational improvement
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Proficiency with Google Workspace or Microsoft Office (especially Slides/PowerPoint and Sheets/Excel)
Ability to learn quickly, manage multiple tasks, and adapt in a fast-paced environment
A proactive, problem-solving mindset with enthusiasm for operational excellence

Responsibilities

Support process improvement initiatives across multiple departments by helping gather requirements, map workflows, document processes, and identify opportunities for improvement
Assist with project planning and coordination, including timelines, stakeholder updates, meeting notes, and tracking action items
Participate in root cause analysis, gap assessments, and solution brainstorming sessions
Help maintain a centralized repository of process documentation, SOPs, and workflows
Contribute to change management efforts by preparing communications, training materials, and documentation
Track performance metrics and help monitor the impact of implemented improvements
Build strong cross-functional working relationships and collaborate with teams to understand current-state challenges
Support the team in promoting a culture of continuous improvement through curiosity, problem-solving, and structured thinking

Skills

Thriveworks

Mental health services with licensed therapists

About Thriveworks

Thriveworks provides mental health services through licensed therapists and psychiatric providers, catering to a diverse clientele that includes children, teens, couples, and individuals facing issues like anxiety, depression, and stress. Their services are available both in-person and online, making it easier for clients to access care. Thriveworks stands out from competitors by accepting most major insurance plans, which helps make mental health care accessible to over 190 million Americans. The company focuses on administrative tasks such as billing and scheduling, allowing their providers to concentrate on delivering quality therapy. The primary goal of Thriveworks is to ensure that individuals receive personalized mental health care that meets their specific needs.

Cambridge, MassachusettsHeadquarters

2008Year Founded

VENTURE_UNKNOWNCompany Stage

HealthcareIndustries

1,001-5,000Employees

Risks

Increased competition from digital platforms like BetterHelp and Talkspace threatens Thriveworks.

Integration challenges from acquiring Synchronous Health may disrupt service delivery.

Rising operational costs in urban areas could pressure Thriveworks' profit margins.

Differentiation

Thriveworks offers both in-person and online therapy sessions nationwide.

The company accepts most major insurance plans, enhancing accessibility for 190 million Americans.

Thriveworks handles administrative tasks, allowing providers to focus on quality care.

Upsides

Increased demand for teletherapy services boosts Thriveworks' online therapy offerings.

Rising awareness of mental health issues leads to more people seeking Thriveworks' services.

Partnerships with organizations like Help;Hear;Heal expand Thriveworks' reach and impact.

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